This is a fully remote position, open to applicants in United States.

📋 Description

• Create, revise, and/or edit technical documentation as well as team communications and artifacts, including graphic design when necessary.

• Convert complex issues from various information sources into clear, engaging, concise, and well-articulated narratives.

• Consistently apply editorial styles and standards throughout all documentation.

• Generate ad hoc artifacts tailored for diverse audiences, including executive VA leadership.

• Develop documentation based on newly identified processes and procedures each fiscal year.

• Collaborate with subject matter experts to produce comprehensive deliverables.

• Acquire subject matter expertise through daily team support and routine team activities.

• Review technical documentation for both content accuracy and formatting quality.

• Partner with the project manager to identify communication gaps and uphold the team communication plan.

• Draft precise and concise meeting minutes with quick turnaround times.

• Review and enhance existing artifacts shared with key VAMC personnel during each site Electronic Health Record transition.

• Carry out other related duties as assigned.

⛳️ Requirements

• Bachelor's degree in Business Administration, Business Management, Computer Science, Information Systems, Operations Research, or related fields with 5+ years of experience (or equivalent experience).

• 3-5 years of pertinent experience with certifications in relevant UX software, or 5 to 7 years of relevant experience may be accepted in lieu of education.

• Experience with Enterprise VA projects or other federal agencies.

• Advanced proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, and Adobe Acrobat.

• Experience working in an agile environment.

• Must be eligible to obtain and maintain a suitability/public trust clearance with the VA.

• Core operational hours are Monday to Friday, 8 am to 5 pm ET.

• This position is fully remote within the United States.