Technical Trainer

This is a fully remote position, open to applicants in United States.

📋 Description

• Educate customers on automotive brake pad products.

• Provide in-field support and insights into braking systems and components to the customer’s commercial sales team.

• Cultivate and sustain relationships with the customer’s commercial sales team to enhance existing business and pursue lost as well as potential accounts.

• Organize travel plans into specific markets.

• Conduct visits to installer customers alongside accounts and sales managers to promote and inform about key features and advantages.

• Deliver both technical and non-technical presentations regarding brake systems, components, and installations to individuals and small groups.

• Facilitate technical and non-technical training sessions at regional shows, new store openings, national sales meetings, strategic account events, and trade exhibitions.

• Address customer issues related to brake systems, manufacturers, and the industry.

• Review industry updates and escalate concerns to internal contacts.

• Visit customer store locations to collect field feedback, market shifts, and trends.

• Travel extensively, up to 75%, throughout the eastern half of the United States and other U.S. locations as required.

• Ensure travel to all major markets in the region at least twice a year.

• Coordinate region-specific travel with the customer’s commercial sales team.

• Organize customer visits, training sessions, and content initiatives.

• Understand customer commercial sales promotions and programs for regional markets.

• Keep records of customer visit reports.

• Engage in weekly and monthly team conference calls.

• Participate in annual internal company training with corporate, R&D, and manufacturing locations.

• Assist with urgent and unplanned projects that require out-of-region travel.

⛳️ Requirements

• At least 5 years of relevant experience (service departments, dealerships, vehicle maintenance, etc.) or an equivalent combination of education and experience.

• In-depth knowledge of OE and aftermarket brake systems and components.

• Familiarity with vehicle maintenance and diagnostic procedures.

• Exceptional written and verbal communication skills, capable of presenting diverse types of material.

• Conflict resolution abilities at both individual and group levels.

• Proficient in negotiation and timely, confident decision-making.

• Capability to assist with non-routine tasks or those outside the home region.

• Proactive follow-up, organizational skills, results-driven mindset, and ability to thrive in a fast-paced environment.

• Ability to effectively interact with clients while maintaining a professional demeanor.

• Strong commitment to customer satisfaction and quality of work.

• Experience in instructional training is preferred.

• Automotive technical expertise in brake systems/repair.

• State or ASE/Master Certifications are a plus.

• High proficiency in Microsoft Office applications.

• Willingness to travel extensively, up to 75% across the United States.

🏝️ Benefits

• Medical, dental, vision, and disability insurance available after 60 days of employment.

• Paid Time Off (PTO), which includes vacation days, sick leave, and paid holidays.

• 401k Retirement Plan with Company Match.

• Career Advancement Program featuring training and development opportunities.

• Wellness Programs, including fitness reimbursements and mental health support.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).

• Voluntary Life / AD&D coverage.

• Employer Provided Life/AD&D insurance.