Technical Support Engineer, Field

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Act as the main technical liaison and representative for the company in the UK & Ireland region.

• Travel to client locations to unpack, set up, commission, and calibrate 3D printing systems.

• Provide structured on-site training for both new and existing clients on machine operation, software usage, and basic maintenance procedures.

• Conduct live demonstrations of products.

• Quickly respond to customer downtime and carry out urgent repairs.

• Perform annual preventative maintenance visits within a 90-day target period.

• Troubleshoot electromechanical issues and achieve resolutions in a single visit.

• Carry out a high volume of field service activities.

• Independently coordinate flights, trains, hotels, rental cars, and manage expenses.

• Keep installation, training, and repair records updated in Salesforce.

⛳️ Requirements

• Preference for candidates based in London, Manchester, or Dublin due to connectivity to hubs.

• Willingness to travel over 80% of the time.

• Strong technical background in electromechanical hardware.

• Capability to instruct others in the use of technical equipment.

• Proficiency in English (C1-C2 level).

• A valid driver's license (B) is mandatory.

• Proficiency in German or French is considered an advantageous skill.

• A strong interest in 3D printing and emerging technologies is a plus.

• Experience in fast-growing startup environments is an added benefit.

🏝️ Benefits

• Company shares.

• Eligibility for overtime payment.

• Budget for learning and development opportunities.

• Complimentary 3D printing.

• Enjoyable team events.

• Paid travel time.

• Position qualifies for overtime pay.