Field Service Engineer

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Execute timely and precise preventative maintenance, Field Modification Instructions, and corrective repairs.

• Diagnose and perform basic repairs on assigned CT and MR equipment.

• Assist seasoned field engineers with equipment installations, both onsite and remotely.

• Collaborate with experienced field engineers on fundamental troubleshooting and service repair tasks.

• Communicate effectively and partner with teammates, colleagues, and customers to ensure resolution and follow-up.

• Suggest value-added services to enhance customer operational efficiency.

• Maintain a composed and professional demeanor in high-pressure customer service situations.

• Review customer service reports, order repair parts, submit expenses, and manage cycle times.

• Utilize the GEHC escalation process and work with regional and national support on corrective action plans.

• Participate as a member of the account community for key accounts.

• Engage with commercial counterparts, identify sales opportunities, partake in contract renewals, and support revenue programs.

• Foster and strengthen customer relationships to drive satisfaction.

• Monitor competitor activities and market trends.

• Independently handle service calls without assistance within one year of employment.

• Adhere to GEHC quality, EHS, compliance, and regulatory standards.

⛳️ Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; OR equivalent military education to an Associate’s or Bachelor’s degree; OR completion of the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED with a minimum of 2 years' experience in servicing electronic or electro-mechanical equipment.

• Proficiency with web applications and the Microsoft suite of products.

• Must possess and maintain a valid Driver's License.

• Willingness to travel for training purposes.

• Legal authorization to work in the U.S.; employment visa sponsorship is not available.

• Technical skills in CT and/or MR are preferred.

• Capability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for extended periods.

• Capacity to reach at, above, and below shoulder level, flex/extend neck, and demonstrate good hand and finger dexterity.

• Required vision abilities may include color vision, close vision, distance vision, peripheral vision, and depth perception.

🏝️ Benefits

• Opportunities for professional development.

• Competitive salary package.

• Positive work environment.

• Engaging and challenging career paths.

• Relocation assistance is not provided.

• Drug screening as applicable.

• Potential customer vaccination mandates may be enforced.