Technical Support Consultant, VPS & Trading

This is a fully remote position, open to applicants in Tunisia, +1 more country.

📋 Description

• Provide technical assistance through email and chat channels.

• Establish and nurture strong, lasting relationships with customers.

• Stay updated with the latest tools and technologies.

• Ensure the secure handling of sensitive customer information.

• Implement customer satisfaction practices effectively.

• Maintain a thorough understanding of client solutions and achieve KPIs.

• Collaborate with developers and other cross-functional experts.

• Address issues and guarantee customer contentment.

⛳️ Requirements

• Exceptional English communication skills (minimum C1 level).

• Background in a technical support position.

• Familiarity with VPS setup and management.

• Strong knowledge of Windows Server administration.

• Experience with trading platforms like TradingView, TradeStation, and NinjaTrader.

• Excellent analytical thinking and research capabilities.

• Positive, proactive, and responsible demeanor.

• Personal computer equipped with at least 8 GB of RAM.

• Reliable internet connection with a minimum speed of 50 Mbps download and 40 Mbps upload.

• Experience with CRM systems is an advantage.

🏝️ Benefits

• Flexible working hours.

• Full remote work opportunity.

• Diverse international workplace.

• Compensation offered in USD.

• Incentives for referring friends.

• Balance between project demands and personal time, along with an internal health policy.

• Supportive leadership focused on your growth and long-term collaboration.

• Nurturing environment for self-development.

• Culture founded on trust, with no requirements for time tracking.