QA & Product Support Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of software quality, release readiness, and business adoption for development outputs.

• Understand project scope, requirements, intended functionality, and associated business and technical risks.

• Establish risk-based strategies for functional, regression, integration, and end-to-end testing.

• Approve or withhold tested commits before they are promoted to production, providing explanations for release decisions.

• Evaluate and rank defects based on severity and business impact.

• Analyze modules, integrations, and data flows to uncover root causes and recurring issues.

• Suggest and execute enhancements to testing practices, release protocols, automation processes, and team standards.

• Create automated end-to-end tests and pipeline validations.

• Counsel the development team on testability, risk assessment, and release sequencing.

• Guide business owners on deliverable workflows, technical risks, constraints, and alternative options.

• Develop and provide training, walkthroughs, guides, and demonstrations for business users.

• Evaluate adoption rates, identify gaps and workarounds, and propose workflow or product modifications.

• Transform owner feedback and requests into prioritized recommendations, feature requests, and bug reports.

• Diagnose and resolve bugs, as well as implement feature changes directly in the codebase.

• Validate fixes and features in production and assess if further changes or retraining are necessary.

• Deliver more significant changes to the development team, including analysis, reproduction steps, and suggested approaches.

• Collaborate across the H&S Energy Intranet and interconnected systems.

• Manage stage testing and release-readiness decisions for deployments from stage.hnsenergy.com to intranet.hnsenergy.com.

⛳️ Requirements

• Bachelor’s degree in Computer Science or a related field, or equivalent hands-on experience.

• Over 2 years of professional software development experience.

• Proficient in TypeScript or JavaScript, React, and SQL.

• Practical experience in designing test plans and cases, executing functional and regression tests, and documenting defects effectively.

• Ability to read, diagnose, and modify code written by others.

• Experience in safely fixing bugs and making feature adjustments within an existing codebase.

• Familiarity with Git, GitHub, code review processes, and staged deployment workflows.

• Experience in training or supporting non-technical business users on software applications.

• Strong analytical capabilities and requirements gathering skills.

• Good independent judgment and the capacity to prioritize competing demands.

• Quick learner in the specified technology environment.

• Preferred: experience with enterprise or low-code platforms such as Salesforce.

• Preferred: background in building or testing business workflows, intake logic, or data-processing pipelines.

• Preferred: previous liaison experience between technical teams and business stakeholders.

• Preferred: familiarity with Playwright or similar end-to-end testing tools and CI/CD pipelines like GitHub Actions.

• Preferred: experience in production application support, issue triage, and closure tracking.

• Preferred: knowledge of Python, Supabase or PostgreSQL, Snowflake, AWS, or integrations with business systems.

🏝️ Benefits

• Fully remote work environment.

• Flexible standard work schedule, with after-hours and weekend coverage as required.

• Reasonable accommodations available for individuals with disabilities.