API Integration, Technical Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Design, develop, and implement REST API integrations across various systems.

• Configure and oversee API connectivity, authentication, and authorization processes.

• Execute data mapping, transformation, and validation tasks.

• Perform API testing utilizing tools like Postman or similar alternatives.

• Diagnose integration problems, API failures, and data discrepancies.

• Monitor API performance, logs, and integration activities consistently.

• Collaborate with internal teams, clients, and external service providers.

• Assist in system deployment, testing, and production go-live procedures.

• Create technical documentation and implementation reports.

• Offer ongoing technical and production support.

⛳️ Requirements

• 3–5 years of relevant experience.

• Strong understanding of REST APIs, JSON, XML, HTTP, and HTTPS protocols.

• Experience with API integration and system-to-system communication.

• Familiarity with API authentication methods and security protocols.

• Practical experience with Postman or equivalent API testing tools.

• Basic knowledge of SQL and database fundamentals.

• Comprehension of data mapping, validation, and error handling processes.

• Knowledge of troubleshooting, logging, and monitoring techniques.

• Experience with API Gateways or middleware platforms is preferred.

• Background in enterprise application integration is preferred.

• Familiarity with cloud-based or on-premises integrations is preferred.

• Experience in supporting production environments is preferred.

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.

• Strong analytical and problem-solving abilities.

• Effective communication and coordination skills.

• Capability to work independently as well as collaboratively within a team.

• Proficient documentation and troubleshooting skills.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and training.

• Supportive and inclusive company culture.