Application Support Developer – Mid-Level, Ruby on Rails

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver first-level application support to field and office users regarding access, takt plans, checklists, and mobile application usage.

• Facilitate onboarding and training for new users and trades across project locations, primarily through remote methods.

• Replicate issues, analyze logs, and address critical production bugs during US business hours in alignment with the company’s review and release procedures.

• Manage support cases from initial engagement to resolution, ensuring clear communication with users, thorough documentation of outcomes, and prompt escalation when necessary.

• Prioritize application support and the resolution of production issues over feature development, product modifications, or project and site configurations.

⛳️ Requirements

• Proficient in spoken and written English.

• Experience engaging with site superintendents and producing clear, coherent written summaries following calls.

• Familiarity with reproducing issues, interpreting logs, and resolving production bugs in a Ruby on Rails API with a React and TypeScript frontend.

• Strong comprehension of site terminology, construction trades, construction drawings, and the effects of scheduling on project locations.

• Availability to work during US business hours.

• Preferred: Experience in construction or industrial projects.

• Preferred: Familiarity with Google Cloud Platform.

• Preferred: Practical experience with WebSockets, Clerk authentication, Sentry, and feature flags.

• Preferred: Understanding of lean construction, takt planning, and project controls.

• Preferred: Experience with commissioning or systematic completion.

• Preferred: Background in data-center or electrical-installation projects.

• Preferred: Experience with construction software or construction technology companies.

🏝️ Benefits

• Choose your preferred employment model: CLT/PJ/Cooperativa;

• Enjoy a fully remote work environment with flexible working hours;

• Receive a bonus for any successful referrals we hire.