Desktop Support Analyst I

This is a fully remote position, open to applicants in California.

📋 Description

• Field and meticulously document Service Desk tickets pertaining to PC hardware, printer/MFP hardware, PC/VoIP phone peripherals, Microsoft Windows, Microsoft Office, VMware virtual desktop solutions, Apple iOS, Adobe Acrobat, and Java.

• Offer backup telephone support for Service Desk Technicians as needed.

• Install and manage business software as assigned.

• Oversee and complete Service Desk projects, which include hardware and software deployments, monthly security patching, and cloud applications management.

• Utilize internal and external knowledge bases along with other resources to resolve technical issues prior to escalation.

• Deliver second-level support for Service Desk Technicians.

⛳️ Requirements

• A 4-year degree or equivalent experience is required.

• 2 to 4 years of experience in Desktop support/Service desk is required.

• A solid understanding of the fundamental operations of relevant software, hardware, and other technological equipment.

• CompTIA A+ or a comparable industry-recognized certification is mandatory.

• ITIL Foundation training is preferred.

• HDI Certifications are preferred.

• Courses related to Service Delivery or application-specific certifications are preferred.

• A 4-year degree in a relevant field is preferred.

• 4 years of experience in IT is preferred.

• Office 365 Certification is preferred.

• Must be an owner and expert on one or more minor applications used at Vituity.

• Willingness to work overtime, nights, and weekends as necessary.

• Ability to stay productive during slow periods, multitask effectively during busy times, and maintain patience and professionalism in stressful situations.

• Knowledge of and adherence to all Vituity IT operational and security policies and standard operating procedures.

• Comprehensive understanding of administrative functions within Office 365.

• Working knowledge of Active Directory and Exchange.

• Familiarity with Active Directory and its integration with Office 365.

• A self-starter capable of managing small projects.

• Ability to support applications utilized at the primary work location, including virtual desktops and billing applications where relevant.

🏝️ Benefits

• Monthly wellness events and programs such as yoga, HIIT classes, and more.

• Training opportunities to support and enhance your professional growth.

• Team-building activities including virtual scavenger hunts and holiday celebrations.

• Flexible work hours.

• Opportunities to participate in Vituity community events such as LGBTQ+ History, Día de los Muertos Celebration, Money Management, and more.

• Excellent health plan options.

• Coverage for dental, vision, HSA/FSA, life insurance, and AD&D, among other benefits.

• Top-tier 401(k) retirement savings plans that offer a $1.20 match for every dollar up to 6%, plus discretionary profit-sharing contributions (eligible in January following 18 months of service).

• Generous paid time off starting at 3-4 weeks annually.

• Discounts for Student Loan Refinancing.

• Professional and Career Development Program available.

• EAP and travel assistance included.

• Wellness program provided.

• Annual corporate Success Sharing bonus program based on the company's overall performance.

• A purpose-driven culture focused on enhancing the lives of our patients, communities, and employees.