Tier 1 Support Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer technical assistance for the robot fleet, which includes AMRs, AGVs, and robotic arms.

• Document and escalate intricate issues with comprehensive logs and precise notes.

• Clearly communicate with customers during outages and in high-pressure scenarios.

• Develop and maintain knowledge base articles based on resolved issues.

• Transform recurring problems into clear, step-by-step procedures.

• Carry out additional duties as reasonably requested by the company.

⛳️ Requirements

• At least 2 years of experience in technical support, help desk, or customer-facing troubleshooting.

• Proficient in business-level English.

• Must be eligible to work in the United States.

• Availability from Monday to Friday, 11:00 a.m. to 8:00 p.m. Mountain Time.

• Comfortable using Microsoft Teams and Microsoft Office.

• Access to reliable internet and a quiet workspace.

• Strong writing abilities.

• Capable of explaining technical solutions at a customer-friendly level.

• Remain calm and articulate under pressure when a customer's operation is down.

• Familiarity with command-line Linux is advantageous.

• Visa sponsorship is not available.

🏝️ Benefits

• Employer-subsidized medical, dental, and vision insurance plans.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options for eligible employees.

• 401(k) retirement savings plan.

• Dedicated vacation and sick leave.

• Hands-on experience with advanced robotics technology.

• A collaborative workplace culture.

• Opportunity to make an impact in transformative technology within a rapidly growing industry.