Technical Specialist – Softlines

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Deliver technical, client, and business line support for the Americas region and global business line.

• Assist with technical services, strategy, new product innovation, global processes, capacity planning, and technical governance.

• Identify opportunities for new products and revenue through service expansion, development of new services, and customer inquiries.

• Oversee, develop, and manage the technical aspects of regulatory-related services for clients in the Americas region.

• Offer technical insights, interpretations, and recommendations to clients and colleagues.

• Enhance and maintain internal quality systems and technical service processes.

• Address technical inquiries received through the Tech Inquiry Mailbox.

• Create and refine SOPs, methods, work instructions, and standard interpretation practices.

• Plan and deliver technical training sessions within the Americas region.

• Align client needs and expectations with Bureau Veritas testing offerings.

• Track customer inquiries and recognize potential service opportunities.

• Stay updated on regulatory and industry-standard changes and revise or create testing methodologies accordingly.

• Resolve technical challenges across the region, collaborating internally and with clients.

• Engage in global processes and promote continuous improvement initiatives.

• Enhance client satisfaction alongside Lab Managers/Directors and Business Development teams.

⛳️ Requirements

• A Bachelor's degree in a relevant field is required; a Master's degree is preferred.

• At least 5 years of experience in customer service and/or direct customer engagement.

• 2-3 years of pertinent experience in the assigned service line or a related discipline is required.

• Comprehensive knowledge of relevant areas of expertise, concepts, processes, and equipment.

• Proficiency in interpreting regulations and standards.

• Strong mathematical skills and familiarity with statistical procedures.

• Intermediate to advanced proficiency in Microsoft Office Suite, Lotus Notes, and statistical software packages.

• Knowledge of laboratory instrumentation and equipment is advantageous.

• Exceptional oral and written communication skills, including the capability to deliver presentations effectively.

• Willingness to travel up to 20% of the time within the USA, with limited international travel.

• An equivalent combination of education and experience may be considered in place of the aforementioned qualifications.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.

• Employee wellness programs and work-life balance initiatives.