Technical Specialist – Chemistry and Analytics

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Deliver technical, client, and business-line assistance to the Americas region and global business line.

• Support technical services, strategy formulation, new product creation, global processes, capacity planning, and technical governance.

• Discover opportunities for new products and revenue by expanding and developing services.

• Oversee, develop, and manage the technical components of globally executed regulatory services for customers in the Americas.

• Offer technical insights, interpretations, opinions, and recommendations to clients and colleagues.

• Maintain and enhance internal quality systems and technical service processes.

• Address technical inquiries from the Tech Inquiry Mailbox within established turnaround times.

• Create Standard Operating Procedures (SOPs), methods, work instructions, and standard interpretation practices.

• Develop and deliver technical training for both internal and external audiences.

• Align client needs with Bureau Veritas testing services.

• Track customer inquiries and identify potential new service offerings.

• Stay updated on regulatory and industry-standard changes, revising or developing testing methodologies as needed.

• Resolve technical issues across regional sites and with clients.

• Engage in global processes and initiatives for continuous improvement.

• Assist in client satisfaction efforts with Lab Managers/Directors and Business Development teams.

• Collaborate on client projects, support knowledge-product sales, and participate in industry committees and conferences.

• Create technical content for marketing materials and liaise with governmental agencies.

• Work alongside Business Development and Account Management on new-service integration and Requests for Proposals (RFPs).

• Lead the implementation of new, repackaged, and extended technical services.

• Ensure accurate and consistent testing methodologies across the Americas region.

• Enforce and monitor adherence to global testing methodologies.

• Supervise audits and correlation programs, providing technical guidance for accurate test outcomes.

• Assist with the investigation and resolution of complaints.

• Align regional testing capabilities and capacity with sales and marketing strategies.

⛳️ Requirements

• A Bachelor's degree in a related field is required.

• A Master's degree is advantageous.

• At least 5 years of experience in customer service and/or direct customer interaction.

• 2 to 3 years of relevant experience in the designated service line or a related discipline is required.

• Comprehensive knowledge of applicable expertise areas, such as Analytical Chemistry, including concepts, processes, and equipment.

• Capability to interpret regulations and standards.

• Strong mathematical skills and a working knowledge of statistical procedures.

• Medium to high proficiency in Microsoft Office Suite, Lotus Notes, and statistical software.

• Familiarity with laboratory instrumentation and equipment.

• Excellent oral and written communication skills, including the ability to deliver presentations.

• Willingness to travel up to 20% of the time within the USA, with limited international travel.

🏝️ Benefits

• A compensation range of $90,000 to $110,000 annually.

• Permanent employment status.

• Opportunities for technical training and professional growth.

• Membership in relevant industry organizations.

• Travel opportunities up to 20% within the USA, with limited international travel.