Technical Solutions Specialist – Flow Control

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with customers to recognize challenges and implement improvements in refractory and metallurgical processes.

• Perform plant visits, technical assessments, start-up assistance, and evaluations of flow control and refractory systems.

• Diagnose issues related to process and product performance, and devise practical solutions that focus on customer needs.

• Act as a technical intermediary among customers, sales, operations, product management, and R&D teams.

• Create customer-specific refractory concepts and system solutions.

• Lead technical discussions with clients, share findings, and suggest enhancements for performance and reliability.

• Oversee and support product trials, gather performance data, analyze results, and compile technical reports.

• Deliver technical training to both internal teams and customer personnel regarding product installation, application, and best practices.

• Assist in product development efforts by identifying market demands, customer challenges, and opportunities for innovation.

• Evaluate competitor products, technologies, and market trends to guide business strategy and prioritize product development.

• Aid in claim investigations, non-conformance processes, and initiatives for continuous improvement.

• Report directly to the Head of Flow Control for the U.S. and Canada.

⛳️ Requirements

• 3-5 years of experience within the steel, refractory, metals, or heavy manufacturing sectors; extensive industry experience is highly preferred.

• Required direct experience in steelmaking, continuous casting, refractory applications, or similar industrial processes.

• Preferred familiarity with continuous casting processes, especially those involving isostatic refractories, tundish refractories, and stir plugs.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Capability to work independently while effectively collaborating across various functions and locations.

• Excellent communication, presentation, and relationship-building skills in customer-facing situations.

• Proven ability to influence stakeholders and lead projects to successful outcomes.

• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.

• Ability to produce professional technical reports and communicate findings clearly to both technical and non-technical audiences.

• Willingness and capability to travel up to 50% throughout the United States and Canada.

• Ability to wear required personal protective equipment (PPE) and work safely in active industrial environments.

• Capability to occasionally lift weights of up to 50 pounds.

🏝️ Benefits

• Fully remote work arrangement.

• Opportunity to directly influence customer success, product innovation, and business growth.

• Exposure to customer engagement, product development support, and market intelligence.

• Professional interactions with global and North American teams.