Technical Solutions Specialist, Chemical Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver expert technical assistance for HSI's Chemical Management platform.

• Investigate, troubleshoot, and resolve intricate application, configuration, and system issues.

• Act as a technical resource during customer escalations and support interactions.

• Record issues, findings, and solutions while collaborating with Product and Development teams.

• Assess which customer requests can be handled directly and which need to be escalated to Development.

• Carry out customer data-management tasks such as bulk imports, site assignments, catalog updates, and maintaining safety data sheet inventories.

• Utilize Microsoft Excel to analyze, validate, manipulate, and prepare customer data for imports, exports, reporting, and system updates.

• Examine and troubleshoot data discrepancies, formatting problems, mapping errors, and data quality issues.

• Support data audits and validation initiatives.

• Assist with user administration, system configuration, and maintenance of customer environments.

• Execute authorized SQL queries and scripts for customer requests, reporting, and operational functions.

• Analyze system behavior and investigate technical issues using SQL and diagnostic tools.

• Support reporting requests through data retrieval and analysis.

• Maintain documentation pertaining to data structures, processes, and support procedures.

• Collaborate with Product and Development teams on system issues and platform enhancements.

• Aid in testing and validating platform updates and enhancements.

• Engage in technical projects related to data imports, reporting, system administration, and platform optimization.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Software Development, Programming, or a closely related technical discipline.

• An Information Technology or similar degree may be accepted if paired with relevant programming coursework, SQL training, or applicable technical certifications.

• Over 3 years of experience providing technical support for SaaS applications or enterprise software solutions.

• Proficient in Microsoft Excel, including handling large datasets, utilizing formulas, lookup functions, pivot tables, filtering, sorting, data validation, and data analysis.

• Experience in conducting data imports, exports, data validation, data cleanup, data mapping, or other customer data-management tasks.

• Familiarity with SQL and relational databases.

• Experience consulting with customers, end users, or internal stakeholders to address technical issues and meet system configuration requirements.

• Understanding of programming fundamentals and experience with Python, Java, JavaScript, or C++.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Capacity to convey technical concepts to both technical and non-technical audiences.

• Ability to manage databases, scripts, access controls, and adhere to established security protocols responsibly.

🏝️ Benefits

• Fully Remote Work.

• Unlimited PTO.

• Unlimited access to the Learning & Development library, including HSI LMS content.

• Comprehensive medical, dental, vision, and mental health coverage.

• Generous 1:1 401(k) company match.