Technical Solutions Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a high-performing team dedicated to implementing and promoting the sustained use of Intuitive’s digital solutions.

• Recruit, mentor, coach, and offer structured feedback along with development plans for Technical Solution Consultants.

• Establish and uphold execution standards for individual contributors in Digital Implementation.

• Facilitate smooth digital activations by identifying and resolving customer-readiness obstacles.

• Ensure thorough technical validation, seamless handoffs, and success in first-time implementations.

• Cultivate relationships with hospital technical stakeholders and promote Voice of Customer engagement with Product Management.

• Communicate customer insights and field experiences to Product and Engineering to shape roadmaps and address systemic issues.

• Aid in digital product onboarding and commercial readiness by converting product capabilities and technical requirements into scalable implementation processes.

• Act as a representative for Digital Implementation during product development and launch preparations.

• Evaluate technical architecture, navigate intricate hospital IT environments, and manage escalations.

• Serve as an escalation point for urgent implementations requiring cross-functional collaboration.

• Collaborate with Capital and Key Account leadership to integrate digital pillars into the capital sales strategy.

• Assess performance and identify opportunities with capital and key account partners on a quarterly basis.

• Provide leadership with regional performance insights regarding milestones, resources, risks, and customer readiness.

• Elevate field feedback to guide product and process enhancements.

⛳️ Requirements

• 10+ years of experience in medical technology implementation, IT consulting, or digital transformation within the healthcare sector.

• 5+ years of experience in leading a high-performing technical team.

• Extensive knowledge of cloud-hosted SaaS platforms, on-premise infrastructure, networking infrastructure, healthcare data security, and EMR/PACS interfaces.

• Experience in account management or direct collaboration with capital sales.

• Exceptional written and verbal communication skills with operational, clinical, and technical stakeholders.

• Proven success in working within a remote, distributed team and collaborating with cross-functional groups across various geographies and time zones.

• Bachelor’s Degree.

• Comfortable with a flexible, dynamic schedule.

• Willingness to travel up to 25%.

• Ability to access surgical and other patient care areas.

• May be required to provide current proof of vaccination against certain diseases, including COVID-19.

• Candidates may be subject to U.S. export-control licensing or Technology Control Plan requirements.

🏝️ Benefits

• Remote work options.

• Flexible dynamic scheduling.

• Travel opportunities up to 25%.

• Competitive base pay, incentives, benefits, and equity options.

• Reasonable accommodations for qualified individuals with disabilities.

• Equal employment opportunities and protections against discrimination and harassment.