Technical Solutions Analyst

This is a fully remote position, open to applicants in Egypt, +4 more countries.

📋 Description

• Engage directly with clients to gain insights into their business processes, technical requirements, challenges, and desired results.

• Lead discovery discussions to extract both business and technical specifications.

• Convert client needs into precise requirements and actionable solution recommendations.

• Assess business processes to identify how systems, integrations, and workflows can meet client demands.

• Articulate technical ideas to both technical and non-technical stakeholders.

• Assist in template-driven implementation projects related to CRM, ERP, accounting, and interconnected business systems.

• Gain knowledge of systems, connectors, and data flows.

• Propose and define solutions without the obligation of custom software development.

• Collaborate with internal technical teams when specialized expertise is necessary.

• Facilitate implementations from the initial requirements gathering phase to the final solution delivery.

• Leverage AI tools to enhance productivity and streamline repetitive implementation tasks.

• Identify chances to automate manual workflows and enhance internal processes.

• Develop and refine AI-assisted workflows and capabilities using tools such as Claude.

• Analyze processes and suggest more efficient AI- and automation-driven strategies.

• Integrate AI into client implementations and internal operations.

• Acquire knowledge of company products, integrations, and technical skills.

• Assist in product demonstrations and technical discussions with both potential and current clients.

• Address technical, integration, and solution-related inquiries from sales.

• Help clients navigate available solutions.

• Foster client relationships through attentive listening, effective communication, and problem-solving.

⛳️ Requirements

• Background in business analysis, data analytics, SaaS implementation, solutions consulting, business systems, or a comparable analytical and client-interactive setting.

• Preferred experience in gathering business requirements and translating them into executable solutions.

• Familiarity with CRM platforms like Salesforce, Microsoft Dynamics, or similar systems is advantageous.

• Exposure to ERP or accounting systems such as QuickBooks, NetSuite, or equivalent platforms is preferred.

• Strongly preferred experience utilizing AI tools to enhance workflows, automate tasks, or boost productivity.

• Capability to analyze business challenges, discern underlying requirements, and suggest feasible technology-based solutions.

• Quick comprehension of technical concepts and ability to relay information between business stakeholders and technical teams.

• Proficient in conducting effective client discovery discussions, listening actively, and identifying core client needs.

• Familiarity with system integrations, data flows, APIs, or automation principles.

• Comfort in using AI tools such as Claude.

• Ability to rapidly learn CRM, ERP, accounting, SaaS, and integration platforms.

• Exceptional problem-solving capabilities.

• Capacity to manage client-facing duties while ensuring clear requirements, documentation, and communication are maintained.

• Candidates must reside in LATAM, Africa, or Eastern Europe.

• Willingness to work during U.S. business hours in accordance with the client's time zone; applications will inquire about availability from 9 AM–5 PM PST.

• Resume must be submitted in English and in PDF format.

🏝️ Benefits

• Fully remote work from home.

• Opportunity for hands-on experience with SaaS integrations, CRM and ERP platforms, implementation projects, workflow automation, and emerging AI technologies.

• Chance to deepen technical and solutions expertise and assume greater responsibilities over time.