Technical Service – Training Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Offer specialized technical support to engineers, managers, and subcontractors.

• Assist with fault diagnosis, intricate repairs, and product-related issues both remotely and on-site.

• Collaborate on new product launches and ensure readiness across various teams.

• Partner with engineering and product teams to enhance field performance.

• Provide structured training programs covering the product range and competitor equipment.

• Create training materials, manuals, and hands-on demonstrations.

• Lead the onboarding and continuous development of engineers and subcontractors in conjunction with Service Operations Managers and Installation Project Managers.

• Administer refresher training, skill enhancement, and targeted coaching.

• Maintain training records and issue compliance certifications in collaboration with HR and QHSE.

• Assist Service Sales and Equipment Sales teams with technical expertise.

• Perform on-site assessments, audits, and technical evaluations.

• Identify skill gaps and devise customized training plans.

• Collaborate with operational leaders to uphold safety and quality standards.

• Work alongside Operations and Service leadership to enhance performance.

• Support initiatives aimed at improving first-time fix rates and customer satisfaction.

• Coordinate training sessions and site visits while minimizing operational disruption.

• Contribute to national capability and standardization initiatives.

⛳️ Requirements

• Demonstrated experience with industrial doors, loading bay equipment, high-speed doors, or roller shutters.

• Background in field service, engineering, or technical training.

• Exceptional diagnostic and problem-solving abilities.

• Strong communication and coaching skills across all organizational levels.

• Comprehensive understanding of health & safety legislation and compliance standards.

• High organizational capabilities and proficiency in managing training programs.

• Familiarity with ASSA ABLOY Entrance Systems products or similar competitor products is a plus.

• Experience in conducting competency assessments or audits is preferred.

• Training or instructional qualifications such as Train the Trainer or PTLLS are beneficial.

• Possession of a full UK driving license.

• Strong IT skills, particularly in Microsoft Office.

• Willingness to travel extensively throughout the UK.

🏝️ Benefits

• Opportunity to impact operational performance and drive continuous improvement.

• Collaborative work environment with robust leadership support.

• Commitment to ongoing professional development.

• Regular feedback, training, and development opportunities available.

• Diverse and inclusive team culture.

• Travel required: 31%-60%.