Technical Review Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct comprehensive reviews of claims and assess them against industry benchmarks.

• Engage in discussions and coordinate efforts with adjusters and contractors regarding any discrepancies from industry norms.

• Gather comprehensive claim information from contractors, which includes moisture readings, sketches, photographs, and other pertinent documentation.

• Review potential discrepancies with contractors and establish permissible work.

• Generate estimates and sketches using Xactimate to aid in claims resolution.

• Reach mutually agreed settlement amounts with contractors.

• Prepare written review summaries based on IICRC standards for submission to carriers.

• Receive, enter, and manage claims initiated by insured parties, including follow-up on documentation.

• Collaborate with supervisors and senior team members to ensure proper handling of claims.

• Input claim details and results into company systems for tracking and reporting purposes.

• Manage fire and contents claims, mold claims, significant water losses, and commercial claims.

• Comply with company and departmental policies.

⛳️ Requirements

• High school diploma or GED is required.

• An associate or bachelor's degree is preferred, or an equivalent combination of education, training, and work experience.

• In-depth knowledge of the company's products, services, and operational processes.

• Prior experience in a 24/7/365 call center environment.

• Willingness to work overtime or flexible schedules during peak periods and CAT Events.

• Ability to work independently while seeking assistance when necessary.

• Strong problem-solving and critical-thinking capabilities.

• Detail-oriented approach.

• Proficient in managing conflicts professionally and courteously.

• Exceptional customer service abilities.

• Excellent verbal, electronic, and written communication skills.

• Capacity to collaborate effectively with peers and across all departments.

• Dependable in fulfilling work commitments.

• Adaptable and flexible in work approaches.

• Proficient in using technology devices, software, and applications.

• Prior experience with Microsoft Office Suite and basic computer skills.

• A reliable high-speed home broadband internet connection with a minimum of 25 Mbps download and 10 Mbps upload speeds.

• Capability to connect to home internet via an ethernet cord while working remotely.

🏝️ Benefits

• Comprehensive certification courses and a variety of training modules.

• Overtime or flexible schedules available during peak periods and CAT Events.

• Additional incentives on top of a $19/hour salary.