Technical Project Manager I

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate collaboration among team members and processes to guarantee timely project delivery and achievement of desired outcomes.

• Serve as the primary point of contact regarding all aspects of project delivery.

• Address complex technical challenges across backend systems and services, leveraging a deep understanding of data flows to evaluate systemic impacts, determine severity, and manage the engineering escalation process.

• Conduct root-cause analysis (RCA) on production anomalies and compile detailed post-incident technical reports.

• Develop and execute custom SQL queries on SQL Server databases to extract, validate, and analyze intricate operational datasets.

• Carry out cross-system data validation to confirm the structural accuracy, integrity, and completeness of essential project deliverables.

• Supervise system deployments and operational maintenance periods in close collaboration with developers and systems engineering teams.

• Manage project tracking and execution in Jira, actively overseeing the backlog, monitoring ongoing sprints, and reporting on delivery status.

• Convert complex technical insights and system limitations into clear, actionable recommendations for non-technical leadership.

• Create configuration control documents in partnership with Systems Engineers to uphold rigorous architectural versioning.

• Outline technical and operational processes to develop structured runbooks and architecture documentation repositories.

• Enhance Confluence knowledge bases to ensure reference materials are up-to-date, organized, and easily searchable.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Data Analytics, or a similar technology-oriented field.

• Minimum of 2 years of experience in technical data analysis, product support, or technical project coordination roles.

• Practical expertise with relational databases (particularly SQL Server) and the capability to write scripts from the ground up.

• Strong familiarity with MS Excel functions, including advanced formulas, data cleaning, and pivot tables.

• Comprehensive understanding of backend systems, complex automated data flows, and computing technologies.

• Experience in reviewing server/application logs to identify software bugs or data pipeline failures.

• Proficient with Jira and Confluence for project management and documentation purposes.

• Background in incident management, production support, or operational troubleshooting environments.

• Experience in log review, issue debugging, and supporting root cause analysis.

• Previous experience in high-pressure incident management, site reliability, or production troubleshooting teams.

🏝️ Benefits

• Equal Opportunity Employer

• Commitment to fostering a culture that celebrates unique backgrounds, ideas, and experiences.