Technical Program Manager – TPM2

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete delivery process for assigned cross-team programs.

• Convert product and engineering goals into cohesive plans, milestones, and delivery commitments.

• Develop and sustain program roadmaps and dependency maps spanning multiple teams.

• Create and uphold delivery governance, which includes intake, prioritization inputs, definitions of completion, and criteria for release readiness.

• Identify and eliminate blockers, sequence dependencies, and oversee scope and critical paths.

• Monitor program status, assess risks and mitigations; escalate promptly with context and recommended solutions.

• Coordinate cross-team release planning and readiness, which involves periodic evening and occasional weekend release windows.

• Measure and report on delivery metrics, including throughput, cycle time, predictability, dependency aging, and DORA-style signals.

• Foster systemic improvements to recurring delivery challenges and dependency bottlenecks.

• Utilize AI-enabled tools to automate status rollups and highlight risks and dependencies.

• Act as a liaison among Product, Engineering, Quality Engineering, Design, Cloud/Platform, and Security teams.

• Generate clear program updates and executive-ready status communications.

• Lead planning and coordination ceremonies, such as quarterly/PI planning, dependency reviews, release checkpoints, and retrospectives.

• Encourage teams to meet shared commitments through influence rather than direct authority.

⛳️ Requirements

• Over 5 years of experience coordinating the delivery of complex, cross-team software programs in an Agile environment or equivalent experience.

• Proven track record of managing dependencies, risks, and release coordination among multiple teams simultaneously.

• Proficient in using Linear and Jira.

• Experience in creating delivery metrics and dashboards.

• Familiarity with AI-enabled tools for program coordination, validating outputs, and ensuring accountability.

• Excellent written and verbal communication and facilitation skills with both technical and non-technical stakeholders.

• Background in SaaS, identity/access, or educational technology is preferred.

• Understanding of scaled Agile practices and delivery/DORA metrics is preferred.

• Working knowledge of SQL or analytics tools such as Looker or Amplitude is preferred.

• Previous experience in software engineering or quality engineering is preferred.

🏝️ Benefits

• More than 4 weeks of vacation.

• Over 13 paid holidays.

• 12 weeks of fully paid parental leave for all parents.

• 401(k) plan with a 0.5:1 company match.

• Comprehensive medical, dental, and vision plans.

• Company-covered life, short-term disability, and long-term disability insurance.

• Optional supplemental life, accident, and pet insurance.

• Paid volunteer days through ClassLink Cares.

• Tuition reimbursement for ongoing education.

• Coaching and internal programs that support career and personal development.

• Annual company retreats and team events.