Technical Program Manager, Software Deployments

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Lead intricate, enterprise-level SaaS product deployments, ensuring that milestones are achieved and deliverables meet customer expectations as well as revenue recognition standards.

• Manage several medium to large-scale projects with a focus on timeline adherence, scope management, and budget oversight.

• Collaborate with product and engineering teams to establish program requirements and guarantee compliance with both national and state regulations.

• Engage with customers, sales, product, and software services leaders to articulate project vision, define scope, and set delivery timelines.

• Support program planning by utilizing effective work estimation methods.

• Supervise program-level change management activities in partnership with clients and internal stakeholders.

• Create documentation that supports customer acceptance and revenue recognition processes.

• Facilitate communication and coordination among project team members and stakeholders.

• Identify project risks, formulate mitigation strategies, and proactively resolve potential issues.

• Provide foundational training to customers both remotely and in-person.

• Mentor junior project managers and assist in recruitment efforts to enhance the program management team.

• Report directly to the Director of Program Management.

• Willingness to travel up to 30%.

⛳️ Requirements

• Must be a registered attendee of AfroTech 2026; attendance at AfroTech 2026 is required to apply through this posting.

• Bachelor’s Degree in Business, Information Systems, Technical Engineering, or equivalent experience.

• PMP certification is strongly preferred.

• A minimum of 5 years of experience in leading complex programs within a SaaS environment, demonstrating success in technical program management.

• Proven track record in delivering large-scale enterprise software implementations, infrastructure programs, or critical application rollouts.

• Strong expertise in technical project management tools.

• Capability to handle multiple concurrent projects while ensuring alignment among diverse stakeholders.

• Proficient in guiding both internal and client teams through uncertain scenarios.

• Excellent communication, organizational, and interpersonal skills.

• Experience in identifying process enhancements to improve project delivery outcomes and boost customer satisfaction.

• Must successfully pass a Criminal Justice Information Services (CJIS) background check and maintain confidentiality of sensitive information.

🏝️ Benefits

• Competitive salary and 401k with employer matching.

• Discretionary paid time off.

• Paid parental leave available for all employees.

• Comprehensive Medical, Dental, and Vision plans.

• Access to Fitness Programs.

• Support for Emotional and Mental Wellness.

• Opportunities for Learning and Development.

• Availability of snacks in the office.