Technical Program Manager – Logistics Platforms, Digital Enablement

This is a fully remote position, open to applicants in Washington.

📋 Description

• Stabilize and enhance SAP TMS, SAP EWM, and SAP ECC/S4 platforms.

• Spearhead the pilot for in-transit visibility and exception management.

• Implement internal applications to replace disjointed and manual logistics processes.

• Evaluate the post-launch state of platforms, identifying issues, workarounds, process gaps, and barriers to adoption.

• Maintain and prioritize backlogs for defects, enhancements, integrations, training, and process maturity.

• Coordinate interfaces and dependencies across systems, including IBP, GTS, enterprise applications, and data sources.

• Develop practices for intake, triage, root-cause analysis, escalation, and resolution.

• Assist with release planning, test strategies, UAT coordination, defect resolution, readiness reviews, and post-deployment stabilization.

• Create process maps, SOPs, role-based training, and knowledge materials.

• Define metrics for platform health, adoption, and value; report status, risks, dependencies, and decisions to leadership.

• Lead business readiness and cross-functional execution for the in-transit dashboard and exception-management pilot.

• Configure and optimize exceptions, agents, alerts, dashboards, and on-demand reporting in collaboration with the platform provider.

• Validate the actionability of alerts, prioritization, and ownership of responses.

• Coordinate testing, issue triage, user feedback, and training; document playbooks and manual backup processes.

• Develop both near-term and long-term capability roadmaps.

• Oversee the discovery, prioritization, and delivery of internal workflow, intake, reporting, and routing-guide applications.

• Draft and maintain BRDs and FSDs with testable acceptance criteria.

• Manage enterprise architecture and solution blueprints, including current and target state views, integration patterns, canonical data models, and interface contracts.

• Maintain technology and innovation roadmaps focusing on automation, AI, and BI opportunities.

• Keep integrated plans, RAID and decision logs, release records, SOPs, and knowledge-transfer materials up to date.

• Establish product and process ownership, support tiers, service expectations, and change-control practices.

• Manage third-party platform providers to ensure deliverables, quality, timelines, and contractual obligations are met.

• Facilitate knowledge transfer and sustainable ownership to designated client employees.

⛳️ Requirements

• Over 8 years of experience in technical program management, systems implementation, product operations, or business-technology transformation.

• Proven ownership of end-to-end architecture and governance for enterprise platforms.

• Practical experience with SAP TMS, EWM, SAP ECC/S4, and in-transit/exception management platforms.

• Experience in directing data and BI engineers, reviewing architecture decisions, and approving design documents for critical integration components.

• Expertise in managing enterprise application integrations, APIs, data flows, master-data dependencies, and cross-system troubleshooting.

• Experience leading SaaS pilots, platform implementations and enhancements, post-launch stabilization, and vendor/metric performance management.

• Ability to translate operational challenges into structured requirements, process designs, roadmaps, and acceptance criteria.

• Capable of driving adoption across cross-functional teams and external partners.

• Hands-on experience with UAT, release readiness, change management, training, and adoption efforts.

• Exceptional communication, facilitation, documentation, and executive reporting skills.

• Ability to function effectively in a setting where processes and ownership models are still evolving.

• Preferred: Experience in supporting global logistics, fulfillment, manufacturing, or new product introduction operations.

• Preferred: Knowledge of SAP TMS (including GTT-based solutions), EWM, IBP, GTS, and control-tower or shipment-visibility/exception platforms utilizing AI agents.

• Preferred: Experience in building internal workflow, intake, reporting, or knowledge-management applications.

• Preferred: Familiarity with data platforms, dashboards, automation, AI-enabled agents, or decision-support tools.

• Preferred: Experience in establishing product governance, support models, operational KPIs, and continuous improvement practices.

🏝️ Benefits

• Medical coverage through UHC (PPO, HSA, Surest options).

• Medical coverage through Kaiser (HMO option only) for employees based in California.

• Dental coverage provided through UHC Nationwide.

• Vision coverage provided by UHC.

• Flexible Spending Account for Health & Dependent Care.

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific).

• Opportunities for Continuing Education and Professional Development via various integrated platforms, such as Udemy and Coursera.

• Corporate Wellness Program provided by Goomi Group.

• Employee Assistance Program.

• Wellness Days.

• 401k Plan.

• Basic and Supplemental Life Insurance.

• Short Term & Long Term Disability coverage.

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance.

• Tuition Reimbursement (available 6 months after the start date, capped).

• Paid Time Off (accrued and prorated, with a maximum of 120 hours annually).

• Paid Holidays.

• Any other statutory leaves, paid time, or ancillary benefits required by state and federal law.