Technical Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate technical discovery sessions with potential clients and current customers to ascertain their needs and match use cases with Spreedly's offerings.

• Provide demonstrations, architectural diagrams, and documentation that support sales discussions and technical evaluations.

• Convert business and technical requirements into practical solution proposals and scalable, reusable implementation strategies.

• Create and sustain reusable demo environments, solution artifacts, and templates for handling objections.

• Collaborate with Product and Engineering teams to relay prospect feedback and ensure the feasibility of solutions.

• Work alongside Customer Success and Support teams to guarantee seamless implementation transitions.

• Act as a technical authority for RFPs, security assessments, and compliance questionnaires.

• Inform internal teams about platform capabilities, integration methodologies, and sales support materials.

• Assist pre-sales and customer solutioning initiatives for Spreedly's open payments platform.

• Contribute to the go-to-market strategy by developing solution templates, demo resources, and providing mentorship.

• Travel frequently within the United States and operate during US business hours.

⛳️ Requirements

• Over 3 years of experience in a Solutions Engineering, Sales Engineering, or Technical Account Manager position within a B2B SaaS or fintech setting.

• Relevant industry experience in eCommerce, PSPs, payment orchestration, or payment platforms.

• Preferred background in payments, card-not-present commerce, fraud, or gateways.

• Strong understanding of APIs, SDKs, and system integration concepts, particularly REST and webhooks.

• Familiarity with scripting or backend programming; knowledge of Python, Ruby, or JavaScript is a plus.

• Experience working with Sales and Product teams on enterprise-level deals.

• Exceptional verbal and written communication skills, including the ability to create customer-facing documentation.

• Capability to distill complex technical subjects and assist in customer decision-making.

• Comfortable managing the discovery and demo phases in an enterprise sales process.

• Experience in implementation or support roles is advantageous.

• Must currently have legal authorization to work in the job location country without requiring future sponsorship.

• Successful background and reference checks are mandatory.

🏝️ Benefits

• Competitive salary + Equity.

• Comprehensive Medical and Dental benefits, including options fully covered by the employer.

• Employer-paid Life and Disability insurance.

• Optional vision and supplemental insurance plans.

• Multiple Flexible Spending Accounts (FSA) available.

• Open Paid Time Off policy.

• 12 weeks of paid leave for new parents.

• Matching 401(k) plan (5% up to $5,000 annually).

• $1,000 annual stipend for professional development.

• Monthly stipend for home working/digital lifestyle expenses.

• New MacBook provided.

• One-time reimbursement for accessories.

• Access to company-sponsored professional coaching services.

• Opportunities for remote employees to visit the HQ in Durham, North Carolina.