Technical Program Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Lead the integration project plan for enterprise engagements, which includes milestone deliverables, dependencies, and the implementation timeline.

• Act as the client's reliable point of contact during integrations, ensuring proactive communication and early identification of risks.

• Gain a thorough understanding of client requirements.

• Monitor product feature requests from clients from the moment of intake until resolution.

• Define RACI and roles/responsibilities for each engagement.

• Facilitate structured communication among Engineering, Product, Integrations, and the client.

• Anticipate and manage client expectations effectively.

• Ensure that deliverables and artifacts are systematically organized, up-to-date, and appropriately assigned.

• Develop product fluency to serve as a thought partner regarding feature requests.

• Provide reports on project health, deliverable delays, root causes, dependency risks, and capacity planning across multiple enterprise engagements.

⛳️ Requirements

• Over 7 years of experience in technical program or project management, including managing implementations for large enterprise clients.

• Direct experience navigating an enterprise client's formal project management frameworks—structured governance, RACI, milestone-based reporting—and the ability to apply that rigor without over-complicating processes for smaller or more agile clients.

• Experience in fintech, payments, fraud, risk, or compliance, preferably at a B2B SaaS company catering to enterprise clients.

• Comfort in acting as a thought partner to Engineering and Product teams—capable of articulating technical dependencies and trade-offs to assist in unblocking issues and prioritizing tasks, rather than just tracking progress.

• Exceptional written and verbal communication skills, with the capability to translate technical updates into language that enterprise clients' project offices and executive stakeholders can trust.

• Strong organizational capabilities with the ability to manage multiple concurrent, high-stakes client engagements without overlooking details.

🏝️ Benefits

• Competitive compensation package in both cash and equity.

• Early exercise option for all stock options, including those that are pre-vested.

• Flexibility to work from anywhere: Remote-first culture.

• Flexible paid time off and a year-end break.

• Health insurance, dental, and vision coverage for employees and their dependents - specific to the US and Canada.

• 4% matching contribution in 401k / RRSP - specific to the US and Canada.

• MacBook Pro provided to you at home.

• One-time stipend for home office setup, covering desk, chair, screen, etc.

• Monthly meal stipend.

• Monthly stipend for social meet-ups.

• Annual health and wellness stipend.

• Annual learning stipend.