Senior Security Technical Program Manager – Fraud & Abuse

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Serve as the liaison among T&S, Engineering, Product, Legal, Finance, and other departments to establish, monitor, and advance cross-functional fraud and abuse mitigation initiatives until completion.

• Transform abuse and fraud trends into suggested defense strategies, collaborating with stakeholders to secure their support and lead projects to successful completion through cross-functional leadership.

• Adopt an ownership mentality and a proactive approach to ensure GitLab's security.

• Convert abuse trends into prioritized, cost-quantified requirements and business cases that product teams can implement.

• Utilize AI to enhance the early detection and triage of fraud and abuse risks throughout GitLab.

• Collaborate with Finance and Billing to establish fraud prevention measures, including payment fraud, chargebacks, and account verification processes.

• Establish metrics to gauge abuse and fraud exposure, and communicate program status, costs, and results to security and business leadership.

• Identify, triage, and prioritize Safety & Trust abuse campaigns and operational tasks, ensuring that high-impact incidents are appropriately escalated.

⛳️ Requirements

• 5+ years of experience in technical program management, security program management, or trust & safety, fraud, or risk operations, including hands-on involvement with fraud or abuse in a SaaS, platform, marketplace, or payments organization.

• Proven ability to lead cross-functional solutions to completion without direct authority over the involved teams.

• Familiarity with common fraud and abuse patterns, such as account takeover, free-tier and trial misuse, payment fraud and card testing, bot registrations, as well as spam and phishing activities.

• Technical proficiency with web applications, APIs, identity and authentication, as well as billing or subscription systems, enabling meaningful discussions about implementation trade-offs with engineers.

• Ability to communicate clearly and concisely in writing, tailored for a fully remote, asynchronous work environment.

• Strong judgment in balancing the risks of fraud and abuse against the potential friction for legitimate users and customers.

🏝️ Benefits

• Comprehensive benefits to support your health, financial needs, and overall well-being.

• Flexible Paid Time Off.

• Access to Team Member Resource Groups.

• Equity Compensation and Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave.