Technical Program Associate/Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and implement technology utilized in cash-delivery initiatives, including recipient data gathering, validation, payment processes, and monitoring systems.

• Manage technology components for the launch of new projects.

• Collaborate with the Operations team to define and establish program requirements.

• Lead project management efforts across various stakeholders for implementation.

• Analyze, organize, and act upon program data insights.

• Handle the complete technical delivery process, encompassing scoping, requirement collection, configuration, implementation, QA/testing, troubleshooting, and project closure.

• Work in partnership with Operations, Product, Research, Engineering, and Data teams.

• Diagnose and resolve issues throughout the technology stack, including the recipient database and offline survey application.

• Identify and manage improvements across systems to enhance efficiency, scalability, and recipient experience.

• Ensure adherence to data protection, privacy, and financial control regulations.

• Provide technical training and onboarding for operations personnel and collaborators.

• Facilitate retrospectives on program launches and technical challenges.

• Report directly to the Senior Technical Program Manager.

⛳️ Requirements

• Proficiency in English.

• A minimum of 3 years of professional experience.

• Relevant expertise in areas such as project management, product management, data analytics, international development, or management consulting.

• Strong data capabilities, including the extraction, cleaning, manipulation, and analysis of data to support operational decisions.

• Extensive project management experience, overseeing timelines, stakeholder engagement, and complex deliverables.

• High proficiency in Microsoft Excel/Google Sheets.

• Intermediate knowledge of a programming or scripting language, primarily Python, for workflow automation, data validation, or business logic implementation.

• Keen interest in technology, systems design, and development.

• Exceptional attention to detail with robust analytical and data-validation skills.

• Structured approach to problem-solving, focusing on root causes.

• Capacity to collaborate inclusively across diverse social, national, and cultural backgrounds.

• Ability to convey technical concepts to both technical and non-technical stakeholders.

• Preferred but not mandatory: experience with relational databases such as SQL.

• Willingness to travel approximately 1-2 times per year to operational countries.

• Must complete necessary safeguarding and pre-hire checks, which may include references, criminal background, and sanctions checks.

🏝️ Benefits

• Bonus target: 10%.

• Benefits stipends: US $21,393 / KE $8,454.

• Opportunity to travel approximately 1-2 times per year to one of GiveDirectly’s operational countries for team retreats or field visits.

• Commitment to equal opportunity employment.

• Reasonable accommodations provided during the application/interview process and for essential job functions.

• Referral bonus of $500 for a Manager role, payable upon the hiring of the referred candidate.