Technical Product Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist Account Management, distribution and specialist retail partners, as well as end customers in Germany and Austria with professional client systems.

• Offer technical assistance during partner and customer meetings, projects, tenders, and requests for quotes.

• Aid in the technical positioning of client solutions.

• Conduct technical product presentations.

• Develop demos and proof-of-concept scenarios.

• Convert product advantages into clear arguments that highlight customer benefits.

• Provide technical support for BIOS/UEFI, drivers, software installations, device configuration, and Windows deployment.

• Assist with integration, compatibility testing, and troubleshooting.

• Systematically follow up on technical issues.

• Advise on ASUS software solutions, detailing their features, benefits, and potential applications.

• Train partners, distributors, and internal staff.

• Prepare technical product knowledge, use cases, and highlight key features.

• Share information with FAE colleagues at headquarters.

• Implement product updates and new solution approaches into local operations.

• Gather issues, market requirements, and suggestions for improvement.

• No direct responsibility for sales, acquisition, or commercial account management.

⛳️ Requirements

• Completed vocational training or degree in IT, such as IT specialist for system integration, or a similar qualification.

• Professional experience in IT helpdesk, technical support, Field Application Engineering, or a comparable technical role.

• Strong knowledge of professional client systems and Windows client environments.

• Familiarity with device configuration, software distribution, BIOS/UEFI, drivers, and common desktop computer failure patterns.

• Understanding of how to integrate devices and software into enterprise environments.

• Excellent German language skills.

• Good English language skills.

• Ability to work independently with a structured, service-oriented, and solution-focused approach.

• Strong technical affinity and proactive initiative.

• Willingness to collaborate with local and international teams.

• Openness to travel for meetings in Germany and Austria.

🏝️ Benefits

• Flexible working hours.

• 30 days of annual leave.

• Urban Sports Club membership.

• BusinessBike.

• Company pension scheme.

• Attractive employee discounts.

• Corporate Benefits.

• Employee referral program.

• Modern equipment for both office and remote working.

• Company and team events, such as LAN parties and year-end celebrations.

• High level of autonomy and the chance to make a substantial impact in a growing company.

• Trusted position in an international environment with exciting responsibilities.

• Performance-based bonus linked to the achievement of defined KPIs.

• Fixed salary paid over 13 monthly installments.