Technical Product Owner

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the product direction and strategy for Clubessential offerings.

• Ensure that products fulfill the requirements of customers, prospects, and internal stakeholders.

• Keep track of technological trends and the competitive landscape to foster innovation.

• Identify and implement opportunities for AI and automation to enhance efficiency, personalization, and decision-making.

• Propel strategic platform and AI initiatives, encompassing MCP capabilities, Central Account Services integrations, shared platform products, and agentic experiences.

• Develop and manage the product backlog by composing and refining user stories in alignment with product strategy and sprint objectives.

• Serve as the gatekeeper for the backlog and the primary owner of the feedback loop for enhancements, issues, bugs, and tasks.

• Raise issues and communicate updates and resolutions to stakeholders.

• Organize research and create specifications and user stories that meet business requirements.

• Collaborate with engineering and data teams to define AI feature requirements, success metrics, and guidelines.

• Provide input on resolution plans and prioritize bugs and enhancements.

• Address impediments that affect release timelines and goal achievement.

• Engage in testing and prepare for release readiness.

• Assist with configuration and announce new feature availability in demo environments.

• Coordinate with development and internal teams on business rules and product functionalities.

• Aid in rollout, management, and feedback collection.

• Review educational and marketing materials.

• Deliver product releases and support the creation of release notes and educational initiatives.

• Formulate launch plans in collaboration with implementation, project management, support, marketing, sales, and customers.

• Participate in webinars, shows, update meetings, and other activities aimed at product success.

• Lead, assist, or take part in Scrum ceremonies.

• Undertake other product-related duties as assigned.

⛳️ Requirements

• Preferred BS/MS degree in Business, Engineering, or a related field.

• A minimum of 3 years of experience as a product owner, business analyst, or subject matter expert in SaaS software applications is preferred.

• Exceptional oral and written communication skills both within and outside the organization.

• Strong critical thinking, analytical, and data-driven decision-making abilities.

• Comfortable in a fast-paced environment with a strong sense of urgency and accountability.

• Familiarity with bug/issue/enhancement tracking and project management software.

• Ability to prioritize tasks, influence decisions and decision-makers, and manage objections.

• Excellent active listening, negotiation, communication, and presentation skills.

• Capable of managing multiple diverse projects and multitasking effectively.

• Experience with JIRA, Productboard, Pendo, and/or Figma is a plus.

• Experience in defining or launching AI-powered product features or working closely with data science/ML teams is a plus.

• Comfortable assessing AI tools and vendors, evaluating their capabilities and limitations, and translating them into clear customer value.

• Hands-on experience writing AI skills, skill chains, or agentic workflows is a plus.

🏝️ Benefits

• Access to a global network of talented colleagues dedicated to supporting employee success.

• Availability of tools and resources to facilitate excellent work and rapid growth.