Technical Product Owner

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of products to ensure they fulfill or surpass the expectations of external customers, prospects, and internal stakeholders.

• Keep track of technological trends and the competitive landscape to foster innovation.

• Spot opportunities to leverage AI and automation for enhancing efficiency, personalization, and decision-making.

• Propel strategic platform and AI initiatives across the Clubessential suite, which includes MCP capabilities, Central Account Services integration, shared platform products, and agentic experiences.

• Develop and refine the product backlog by crafting user stories that align with sprint objectives and product strategy.

• Serve as the gatekeeper of the product backlog and the main owner of the feedback loop for enhancements, issues, bugs, and tasks.

• Communicate and escalate issues, updates, and resolutions to internal stakeholders.

• Coordinate research and formulate specifications and user stories that meet business requirements and enhance business value.

• Collaborate with engineering and data teams to establish requirements, success metrics, and guardrails for AI-driven features.

• Provide insights on resolution plans and prioritize bugs and enhancements accordingly.

• Alleviate impediments that hinder the team's ability to meet release and goal deadlines.

• Engage in testing and ensure release readiness.

• Assist with configuration and communicate the availability of new features in demo environments.

• Act as a liaison for development teams and stakeholders regarding business rules and product behavior inquiries.

• Support rollout, management, and feedback collection efforts.

• Review educational and marketing materials related to product lines.

• Oversee product releases and support the creation of release notes and educational initiatives.

• Develop launch plans in collaboration with implementation, project management, support services, marketing, sales, and customers.

• Participate in webinars, trade shows, update meetings, and other activities that promote product success.

• Lead, assist, or be involved in Scrum ceremonies.

• Perform other product-related duties as assigned.

⛳️ Requirements

• Preferred BS/MS degree in Business, Engineering, or a related field.

• A minimum of 3 years’ experience as a product owner, business analyst, or subject matter expert in SaaS software applications is preferred.

• Exceptional oral and written communication skills, both internally and externally.

• Strong critical thinking, analytical abilities, and data-driven decision-making skills are essential.

• Comfortable operating in a fast-paced environment with a strong sense of urgency and accountability.

• Experience with bug/issue/enhancement tracking and project management software is necessary.

• Ability to prioritize tasks, influence decisions and decision-makers, and manage objections effectively.

• Excellent active listening, negotiation, communication, and presentation skills are required.

• Capability to manage multiple diverse projects and multitask efficiently.

• Experience with JIRA, Productboard, Pendo, and/or Figma is a plus.

• Experience in defining or shipping AI-powered product features, or closely collaborating with data science/ML teams, is a plus.

• Comfortable assessing AI tools and vendors, evaluating their capabilities and limitations, and translating them into clear customer value.

• Hands-on experience in writing AI skills, skill chains, or agentic workflows is a plus.

🏝️ Benefits

• A global network of skilled colleagues dedicated to supporting employee success.

• Access to tools and opportunities that empower you to deliver outstanding work and grow rapidly.