Technical Product Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Define and guide the strategy for platform products to align with enterprise priorities, business goals, and technological direction.

• Establish and convey the platform vision, roadmap, sequencing, and long-term evolution plans.

• Conduct discovery initiatives to uncover customer needs, stakeholder priorities, operational challenges, platform opportunities, and intended business outcomes.

• Define and manage platform OKRs, KPIs, adoption metrics, and success indicators.

• Ensure that platform investment priorities support scalable, reusable, secure, and high-quality enterprise capabilities in collaboration with Architecture and Engineering.

• Assess platform performance and consistently enhance business value, operational effectiveness, and technical results.

• Oversee the intake and evaluation of platform requests from product teams, business stakeholders, and technology partners.

• Establish frameworks for prioritization, governance for demand, and investment guidelines.

• Manage and prioritize the platform backlog, defining desired outcomes and success metrics.

• Lead complex prioritization and trade-off decisions among competing initiatives, dependencies, risks, and resource limitations.

• Collaborate with Tech Development Managers and Engineering Leads on effort estimation, capacity, delivery feasibility, and sequencing.

• Engage in sprint planning, backlog refinement, release planning, readiness reviews, retrospectives, and other Agile ceremonies.

• Work alongside Engineering, Architecture, Security, Operations, Compliance, and Product leadership to ensure platform scalability, reliability, performance, and technical integrity.

• Prioritize and advocate for platform health initiatives, including resiliency, observability, reliability, lifecycle management, maintenance, and reduction of technical debt.

• Track and report on platform outcomes and service health metrics.

• Monitor risks, dependencies, delivery challenges, and operational issues, driving mitigation, prioritization, or escalation as necessary.

• Coordinate the resolution of cross-functional platform dependencies across systems, data, integrations, vendors, releases, and service operations.

• Align stakeholders from business, product, engineering, architecture, operations, and technology teams.

• Act as the primary contact for platform strategy, roadmap, priorities, product decisions, adoption, and value outcomes.

• Communicate the platform strategy, progress on the roadmap, adoption metrics, service health, and value realization outcomes.

• Advocate for platform adoption and best practices throughout the organization.

• Establish and continually enhance product management frameworks, standards, and processes.

• Drive improvements in demand intake, prioritization, governance, backlog management, and performance reporting.

• Identify opportunities for enhancing platform scalability, efficiency, automation, data quality, and operational excellence.

• Support the maturity of the enterprise product operating model and platform transformation initiatives.

• Provide leadership, coaching, and guidance to Product Owners, Business Analysts, and other product professionals.

• Perform additional duties as assigned.

• Travel as necessary.

⛳️ Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field from an accredited college or university is preferred.

• A minimum of eight (8) years of experience in technical product management, platform product management, product strategy, requirements intake, technology delivery, or a shared services/platform role.

• Strong preference for experience with agile development and engineering, architecture, operations, production support, or platform reliability.

• Comprehensive knowledge of platform product strategy, technical product management, and product lifecycle management.

• Expertise in Agile methodologies, backlog management, user story development, and requirements management.

• Solid understanding of enterprise platforms, system integrations, architectural concepts, and technology delivery.

• Familiarity with platform reliability, operational support, observability, security, maintenance, and lifecycle management.

• Advanced capabilities in backlog prioritization, governance, and demand management.

• Strong skills in stakeholder management, negotiation, influence, and facilitation.

• Ability to balance customer needs, business outcomes, operational requirements, and technical constraints.

• Excellent analytical and decision-making skills with the capacity to evaluate data, risks, trade-offs, and platform performance.

• Ability to lead cross-functional teams and align stakeholders across various business and technology domains.

• Exceptional verbal, written, presentation, and executive communication skills.

• Knowledge of product operating models, platform-centric delivery, and outcome-based management approaches.

🏝️ Benefits

• Work-life balance.

• Reasonable accommodations when applicable and appropriate.