Technical Product Experience Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a key product management and technical integration resource within the Service Design & Experience team.

• Convert experience strategy, design intent, user research, journey maps, service design insights, analytics, stakeholder needs, and strategic goals into product specifications, capabilities, user stories, acceptance criteria, and measurable experience outcomes.

• Connect experience, research, content, and engagement efforts with product, application development, architecture, data, CMS, API, DevSecOps, QA/testing, and other technical functions.

• Assist in product visioning and create and maintain experience-focused product roadmaps.

• Refine and prioritize feature and enhancement backlogs while ensuring alignment with user needs and desired experience outcomes.

• Engage in Agile planning, backlog refinement, sprint planning, design reviews, demonstrations, release planning, and retrospectives.

• Establish and document experience acceptance criteria addressing usability, accessibility, responsive behavior, interaction design, content experience, and design standards.

• Convert prototypes, user flows, information architecture, interaction models, and design artifacts into implementation-ready specifications.

• Assess technical feasibility, system dependencies, integration aspects, and implementation limitations.

• Recognize and communicate trade-offs among user needs, business and mission requirements, accessibility, technical feasibility, security and privacy, delivery constraints, and experience outcomes.

• Facilitate design-to-engineering handoffs and ensure traceability between designs, requirements, implementation decisions, and delivered functionalities.

• Participate in product demonstrations and design acceptance reviews.

• Ensure Section 508 and WCAG requirements are integrated throughout planning, design, development, testing, and release phases.

• Collaborate with usability and QA/test teams to validate functionality, experience quality, accessibility, and compliance.

• Utilize user feedback, usability findings, analytics, digital performance metrics, and customer support insights to discover optimization opportunities.

• Maintain product and experience documentation for decision-making, requirements traceability, knowledge transfer, and continuity.

• Provide the Strategic Design and Experience Lead with evaluations of product status, experience risks, unresolved decisions, and issues needing direction.

⛳️ Requirements

• Active Secret clearance or higher is required.

• Bachelor’s degree in Graphic Design, Visual Communications, Digital Arts, or a related field.

• A minimum of 5 years of experience in digital product management, product design, UX, service design, or digital experience initiatives.

• Proven experience in translating user and business needs into technical delivery requirements.

• Familiarity with Section 508 and WCAG standards as they relate to digital experiences.

• Experience in integrating accessibility early in design and development processes.

• Expertise in Section 508 and WCAG accessibility standards.

• Understanding of inclusive and accessible design methodologies.

• Capability to evaluate designs, interfaces, and content for accessibility.

• Strong skills in documentation and guidance development.

• Experience collaborating directly with software development, engineering, architecture, QA/testing, or DevSecOps teams in Agile or iterative digital delivery settings.

• Required certification in Section 508 or WCAG.

• Strong commitment to inclusive and accessible design.

• Exceptional written and verbal communication skills.

• Attention to detail and accuracy in compliance matters.

• Ability to work collaboratively across design and development teams.

• Proactive identification of accessibility risks at early stages.

• Strong organizational and documentation abilities.

🏝️ Benefits

• Regular full-time employment.

• Fully remote work.