Technical Partnerships & Integration Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee partner relationships as the primary point of contact for a portfolio of technology partners.

• Define requirements, document technical specifications, and guide integrations from inception to launch by scoping and initiating integrations.

• Collaborate with Product, Engineering, Sales, Marketing, and Customer Success teams to prioritize, develop, launch, and support integrations.

• Develop integration guides, API onboarding documentation, and internal playbooks.

• Track integration adoption, usage, and partner health metrics to identify potential opportunities and risks.

• Enhance partner onboarding processes, certification procedures, and partner tools.

• Collect feedback from partners and customers to inform the integration roadmap.

⛳️ Requirements

• 2–5 years of experience in partnerships, solutions engineering, integrations, technical account management, implementation, or a similar role within a software or SaaS organization.

• Excellent written and verbal communication skills, capable of translating concepts and requirements for both technical and non-technical stakeholders.

• Demonstrated ability to manage multiple projects and relationships simultaneously, maintain organization, and adhere to deadlines – experience in a startup or scale-up environment is advantageous.

• A proactive, problem-solving attitude with a readiness to take responsibility for results.

• Familiarity with REST APIs, webhooks, authentication methods such as OAuth and API keys, and standard data formats like JSON.

• Proficient in using tools like Postman, cURL, or browser developer tools for testing and debugging API calls.

• Knowledge of integration platforms (e.g., Zapier, Workato, MuleSoft) or app marketplaces.

• Experience with CRM and project management software such as Salesforce, HubSpot, Jira, or Asana.

• Background in security software.

🏝️ Benefits

• Opportunity to significantly influence the company's operational processes.

• A collaborative and dynamic work environment that offers avenues for professional growth and development.

• Competitive salary and comprehensive benefits package.

• Fully remote work arrangement.