Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take charge of the daily operational oversight for a designated portfolio of PBM clients, which includes client interactions, tracking inquiries, maintaining issue logs, managing escalations, and ensuring client satisfaction according to contractual agreements.

• Act as the main operational contact for client inquiries.

• Co-facilitate and lead client meetings, including quarterly and annual business reviews.

• Collaborate with the Implementation team during the onboarding of new clients and the transition to ongoing client management.

• Collect and oversee client requirements for the annual open enrollment process, encompassing benefit modifications and tailored plan configurations.

• Conduct client-facing webinars, benefit fairs, and educational sessions for employees regarding Rightway’s PBM solution.

• Travel to client locations for open enrollment events as necessary.

• Identify and analyze operational trends and issues, implementing corrective and preventative actions with internal operations teams and vendor partners.

• Track client deliverables against contractual commitments, identify risks, and ensure timely and accurate execution.

• Participate in cross-functional initiatives aimed at standardizing client operations and enhancing processes and productivity.

• Assist Rightway partners by interpreting plan designs, addressing inquiries, and resolving claims, benefit, and enrollment challenges.

⛳️ Requirements

• A Bachelor’s Degree is required.

• 5-8 years of experience in pharmacy operations.

• Strong attention to detail.

• Proficient consultative and presentation abilities.

• Outstanding communication and organizational skills.

• Capacity to unite stakeholders to discover solutions to challenges.

• Robust client management skills.

• Knowledge of pharmacy benefits.

• Effective and innovative problem-solving skills.

• Ability to prioritize tasks and adapt to change.

• Experience leading projects and influencing others without direct reporting authority.

• Fundamental knowledge of Excel and Google Sheets.

• Basic understanding of PowerPoint and Google Slides.

• A Master’s Degree is preferred.

🏝️ Benefits

• Bonus opportunities.

• Equity options.

• A commitment to an equal opportunity and inclusive workplace culture.