Account Manager – E-commerce

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee assigned clients and their e-commerce platforms

• Strategize, brief, monitor, and implement marketing campaigns designed to boost conversions and sales

• Manage and maintain client-agency relationships

• Create and execute marketing strategies that include email campaigns, SMS campaigns, pop-ups, and automated flows

• Handle around 40 distinct marketing campaigns each month

• Lead teams comprising Copywriters, Designers, and Account Managers’ Associates

• Develop campaign calendars, brief projects, delegate creative tasks, and ensure timely delivery

• Evaluate campaign performance and enhance email marketing outcomes

• Maintain ongoing communication and meetings with assigned clients

• Gather and analyze consumer demographic and trend data

• Establish weekly objectives and report on campaign performance, including email revenue, A/B testing outcomes, and optimization strategies

• Collaborate with the Service Department and cross-functional teams to achieve client KPIs

• Ensure client satisfaction and implement strategies to prevent client churn

• Troubleshoot issues related to client and campaign performance

• Identify opportunities for service expansion and present upselling proposals to clients

• Research industry best practices and share insights with account management leadership

• Assist with internal service-related requirements

• Report to the Account Managers’ Leads, Head of Account Managers, and Service Director

⛳️ Requirements

• Minimum of 12 months of experience in a digital marketing position

• At least 6 months of experience in the email marketing sector

• Demonstrated success in a leadership role, particularly in guiding a creative team to produce high-quality work

• Capability to work independently while maintaining high work standards

• Strong accountability, responsiveness, and adherence to deadlines

• Proficient problem-solving, critical thinking, and analytical abilities

• Growth-oriented and results-driven mindset, with the ability to accept constructive criticism

• Excellent interpersonal and communication skills

• Quick learner with adaptability

• Outstanding time management skills and high levels of focus, productivity, and efficiency

• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite

• Knowledge of email marketing, e-commerce, or Klaviyo is advantageous

• Availability and responsiveness during office hours, Monday to Friday, from 3-6 PM BCN time

• Commitment to working consistently 30-35 hours per week, totaling approximately 140 hours per month

• Reliable internet connection and access to a laptop or PC

• Capability to participate in virtual video conferences

• Proficiency in English, with strong verbal and written communication skills

• Willingness to receive and provide feedback and constructive criticism

• Contractor status after signing a non-disclosure agreement

• Exclusivity agreement while employed by Hustler Marketing

🏝️ Benefits

• Fixed monthly salary paid in USD

• The first two months serve as a trial-and-adaptation period compensated at the full rate

• Regular performance evaluations every 9-12 months, with the initial review after 3-6 months

• Role and workload reassessment after 6-12 months