Account Manager – Southeast

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the primary Account Manager for a designated Account Executive, supporting the maintenance and growth of business within assigned accounts.

• Address customer inquiries promptly and ensure they are resolved effectively.

• Serve as the intermediary between customers, vendors, and GuidePoint resources.

• Cultivate and retain knowledge of products, industry trends, vendor resources, and GuidePoint Security services.

• Build and sustain relationships with key vendors and customers.

• Utilize vendor resources and connections to deliver value to clients.

• Enhance call frequency and increase customer engagement.

• Oversee open opportunities in existing accounts with guidance from the Account Executive.

• Recognize whitespace opportunities with customers and vendors.

• Represent the Account Executive at customer meetings when necessary.

• Facilitate the closure of renewal, upsell, and new sales cycles with support from the Account Executive.

• Assist with upcoming renewals and identify upsell prospects.

• Collaborate on marketing communications and focused follow-up efforts.

• Promote and sell GuidePoint Security Professional Services engagements.

• Aid in forecast management and internal strategic reporting.

• Utilize Salesforce.com to create quotes and monitor open and renewal opportunities as needed.

• Execute other assigned responsibilities.

⛳️ Requirements

• Proven track record in Inside Sales, specifically within the cybersecurity sector.

• Demonstrated ability to manage multiple tasks, maintain exceptional attention to detail, and follow through on commitments.

• A consistently positive attitude, strong motivation for achieving results, and the capacity to navigate ambiguity within a collaborative team setting.

• Excellent written and verbal communication skills, with the ability to convey information clearly and concisely through email, phone, and written documents.

• Experience with Salesforce.com and Microsoft Office is essential.

• Flexibility in work schedule is required.

• A demonstrated eagerness to learn and utilize AI-enabled tools.

• Willingness to travel up to 25%.

• Sedentary work environment.

• Significant hand, wrist, and finger movement for a minimum of 8 hours daily.

• Must have close visual acuity for viewing computer screens and extensive reading for at least 8 hours each day.

• U.S.-based work authorization and location requirement.

🏝️ Benefits

• Primarily remote workforce (U.S. based only).

• Group Medical Insurance options: Zero Deductible PPO Plan with GuidePoint covering 90% of employee premiums and 70% of family premiums, or High Deductible Health Plan with HSA where GuidePoint pays 100% of employee premiums and 75% of family premiums.

• Annual HSA contributions of $850 for employees or $1,750 for families.

• Group Dental Insurance with GuidePoint covering 100% of employee premiums and 75% of family premiums.

• 12 corporate holidays.

• Flexible Time Off (FTO) program.

• Healthy mobile phone and home internet allowance.

• Eligibility for retirement plan after 2 months during open enrollment.

• Pet Benefit Option.

• Opportunities for mentorship and guidance.

• Some travel may be necessary.