Technical Lead – Power Apps, Power Automate

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver technical leadership and expertise to clients utilizing Microsoft Power Apps and Power Automate.

• Oversee and guide the technical team managing cases related to Power Apps and Power Automate.

• Assist in resolving cases and diagnosing intricate issues.

• Recreate problems in a controlled environment prior to reaching a conclusion.

• Analyze error telemetry and troubleshoot based on error messages, run history, and logs.

• Offer technical direction and support to team members on complicated matters and escalations.

• Evaluate technical solutions for quality, precision, and compliance with support standards.

• Mentor team members to enhance troubleshooting and technical skills.

• Address Power Apps challenges related to canvas and model-driven applications, formulas, delegation, controls, performance, data sources, connectors, Dataverse, environments, ALM, licensing, and entitlements.

• Tackle Power Automate challenges involving cloud flows, desktop flows, RPA, approvals, scheduled flows, integrations, throttling, API limits, retry policies, performance, and DLP governance.

• Draft clear case notes and updates for customers.

• Escalate cases with comprehensive evidence when they surpass the defined scope.

• Contribute reusable solutions to the knowledge repository.

• Achieve response time, resolution quality, and customer satisfaction benchmarks.

• Collaborate with stakeholders to resolve critical issues.

• Ensure adherence to technical and support protocols by the team.

• Work assigned rotational shifts, remain available during shift hours, and assist team and customer cases.

• Engage in activity monitoring during shift hours.

• Complete Gigmos onboarding, client-specific process training, and necessary certification prior to handling live cases.

⛳️ Requirements

• Over 5 years of experience in Power Automate and Power Apps in a support capacity.

• At least 2 years in a Team Lead position with demonstrated team management experience.

• Practical experience in building and supporting canvas and model-driven Power Apps and Power Automate flows in a real-world setting.

• Proficient understanding of Dataverse, connectors, environments, and Power Platform security principles.

• Capability to troubleshoot using error messages, run history, and logs.

• Strong written communication skills in English.

• Excellent leadership, communication, and team management abilities.

• Dependable high-speed internet, a functioning machine, and a quiet workspace during shifts.

• Willingness to work rotational shifts and adhere to client security and data handling protocols.

• Preferred: Microsoft certifications PL-100, PL-200, PL-400, or PL-600.

• Preferred: Experience in customer-facing support or service desk environments with SLAs.

• Preferred: Familiarity with Power BI, Azure, SharePoint, or Dynamics 365.

• Preferred: Experience managing technical escalations and mentoring technical teams.

• Preferred: Proficiency in additional languages beyond English.

🏝️ Benefits

• Full-time permanent employment.

• Remote work model.

• Opportunities/requirements for business travel.

• Gigmos onboarding.

• Client-specific process training.

• Certification training as mandated by the client, where applicable.