Technical Inside Sales Specialist – EPC, Industrial

This is a fully remote position, open to applicants in Alabama, +43 more states.

📋 Description

• Act as the main resource for inside sales and customer support.

• Assess incoming leads and offer technical assistance.

• Ensure customers receive the necessary support prior to handing off opportunities to outside sales.

• Evaluate RFQs and manage the proposal process.

• Oversee Salesforce opportunities while assisting with pricing and pre-negotiation tasks.

• Guarantee timely completion of bid milestones and customer requirements.

• Enhance customer satisfaction and project execution through proactive communication and proposal updates.

• Manage post-sale orders and address any issues that arise.

• Handle change orders and escalate any critical concerns.

• Administer accounts, NDA, and warranty processes.

• Organize customer events.

• Create sales reports and dashboards to support budget and growth goals.

• Collaborate with sales, proposal, operations, and customer teams from initial inquiry to order and delivery support.

• Report to the Sales Excellence Leader.

⛳️ Requirements

• A Bachelor's Degree in Engineering or Business is preferred; candidates without a degree but with relevant experience will also be considered.

• A minimum of 8 years of experience is required, including at least 3 years in the electrical industry.

• Knowledge of 3-phase AC Power Systems, including modular substations, medium and low voltage switchgear, medium and low voltage motor control centers, switchboards, panelboards, and related electrical distribution products.

• Experience with complex bid and project proposal processes as well as contract negotiations.

• Excellent communication skills with the ability to coordinate between customers and internal teams.

• Preferred familiarity with SFDC (Salesforce.com) and SAP (Systems Applications and Products in Data Processing).

• Understanding of configuration programs and a willingness to learn new software tools.

• Experience supporting EPCs, industrial end users, or large account sales is preferred.

• Travel expectations are less than 10%.

• Candidates must already possess work authorization enabling them to work for ABB in the United States.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan named the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Selection between two dental plans: Core and Core Plus.

• Vision benefit included.

• Company-paid life insurance (2X base salary).

• Company-paid AD&D (1X base salary).

• Voluntary life and AD&D – fully employee-paid up to specified maximums.

• Short Term Disability coverage for up to 26 weeks – company-paid.

• Long Term Disability at 60% of pay – company-paid; option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee-paid (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave for up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays provided.

• Vacation under a permissive time away policy for salaried exempt positions.

• Fully remote work option available.

• Opportunity to enhance skills, shape career path, and take on expanded responsibilities.