Technical Field Service Technician

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary technical authority for Field Service within mining and mineral processing operations.

• Provide commissioning, troubleshooting, and engineering support after installation.

• Commission automated electro-mechanical and control systems for both new and modified mining equipment.

• Lead and document Site Acceptance Tests (SAT) alongside Project Managers and customer engineering teams.

• Oversee the performance of material handling systems.

• Offer advanced on-site and remote assistance via phone, email, and secure remote access tools.

• Diagnose, analyze, and resolve intricate mechanical, electrical, and control system challenges.

• Interpret schematics, wiring diagrams, circuit diagrams, and control documentation efficiently.

• Support PLC communications, industrial networks, and the integration of control systems.

• Serve as the technical liaison between customers, Project Management, Engineering, Controls, and global support teams.

• Coordinate the identification, selection, ordering, and logistics of spare parts.

• Document, track, and resolve service and commissioning cases utilizing service management systems.

• Assist with warranty claims through engineering analysis, failure documentation, and corrective action recommendations.

• Conduct root cause analysis and formulate corrective and preventive actions.

• Plan and coordinate on-site service visits, preventive maintenance, emergency responses, and system upgrades.

• Provide technical guidance and escalation support to hotline engineers and field technicians.

• Communicate commissioning and service activities through detailed engineering reports.

• Establish and sustain professional relationships with customers and project stakeholders.

• Contribute to service strategies, engineering standards, training materials, and technical documentation.

• Identify and assist with after-sales opportunities, which include upgrades, modernization projects, and change orders.

⛳️ Requirements

• Minimum of 5 years of experience in field service, commissioning, or technical support in mining, minerals processing, bulk material handling, or heavy industrial equipment settings.

• Strong understanding of electro-mechanical and electrical systems.

• Demonstrated ability to read and interpret schematics, wiring diagrams, and control documentation.

• Practical experience in commissioning, programming, and troubleshooting automated industrial control systems.

• Exceptional communication, coordination, and technical leadership skills when engaging with customers.

• Willingness to travel 50–80%, primarily within North America, with occasional international travel.

• Experience with service management systems and coordinating engineering service activities.

• Technical diploma, associate degree, or equivalent practical experience in electrical, controls, or industrial engineering disciplines.

• Comprehensive knowledge of industrial safety standards and best practices within mining environments.

• Experience collaborating with multinational teams and European-based engineering or support organizations.

• Familiarity with electro-mechanical systems, automated control systems, industrial PLCs, mechanical systems troubleshooting, service management, technical documentation systems, and Site Acceptance Testing (SAT) and commissioning execution.

🏝️ Benefits

• Medical & Dental coverage (Supplemental).

• Registered Retirement Savings Plan (RRSP) with a generous matching contribution.

• Life Insurance provided at no cost to all employees.

• Generous amount of paid time off.

• Option for remote work.

• Accommodation provided throughout the recruitment and selection process.