Field Service Technician

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Collaborate with customers on-site to uncover opportunities for operational enhancements and eliminate challenges.

• Carry out field service responsibilities, which include diagnosing technical issues and performing certified on-site troubleshooting.

• Compile material lists for service initiatives, ensuring that all materials, parts, and equipment conform to quality standards and are readily available.

• Implement installation and commissioning, maintenance, repairs, expansions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and sustain positive relationships with customers to boost satisfaction levels.

• Recognize potential new sales opportunities while attending to customer needs and relay them internally.

• Anticipate potential equipment failures and recommend appropriate corrective actions.

• Identify and propose product and quality enhancements.

• Offer suggestions to management for enhancing operations and customer service.

• Adhere to safety protocols and uphold safe working and environmental practices.

• Promptly report unsafe practices and incidents.

• Report directly to the Service Team Leader.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 1 year of experience in servicing critical power equipment, OR an Associate Degree in electrical technology with more than 3 years of experience in servicing critical power equipment, OR a High School Diploma/GED with equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Advanced proficiency in interacting and communicating (both written and verbal) with various organizational levels.

• High level of proficiency in utilizing Microsoft Office products.

• Moderate capability in Project Management using MS Project or Excel.

• Advanced skill in drafting test plans and reports that detail test outcomes.

• Strong organizational abilities to meet deadlines for administrative tasks.

• Effective collaboration with team members.

• Operate with a sense of urgency and ownership until tasks are completed.

• Candidates must possess work authorization that allows them to work for ABB in the US.

• Travel requirement: 70-80% travel.

🏝️ Benefits

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) known as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits available.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D options – fully employee-paid up to specified maximums.

• Short Term Disability coverage for up to 26 weeks – fully company-paid.

• Long Term Disability coverage at 60% of pay – fully company-paid, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – fully employee-paid (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave of up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption support.

• Employee discount program offered.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP) provided.

• ABB provides 11 paid holidays.

• Vacation entitlement based on years of service for hourly and non-exempt positions.