Field Service Engineer

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Install, maintain, and repair a variety of high-value analytical instruments, including electron microscopes and chromatography systems.

• Ensure that sophisticated scientific instruments function at optimal performance.

• Provide outstanding technical service to clients.

• Develop strong relationships with customers to advance important research and innovation.

• Diagnose and resolve complex technical issues.

• Represent Thermo Fisher Scientific while facilitating customer advancements in health, environmental, food-safety, and cancer research.

⛳️ Requirements

• Bachelor’s Degree, with no prior experience necessary.

• Preferred Fields of Study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific disciplines.

• Advanced degrees or specialized certifications are advantageous.

• Strong aptitude in electronics and mechanics with the capability to diagnose issues down to the component level.

• Excellent customer service skills and a professional demeanor.

• Strong verbal and written communication skills.

• Fluency in English is required; additional language skills are a plus.

• Proven problem-solving abilities and analytical thinking.

• Proficient in Windows operating systems, MS Office, and service management software.

• Ability to read and interpret technical diagrams, schematics, and documentation.

• Valid driver's license and willingness to travel up to 50-75% of the time.

• Physical capability to lift up to 50 lbs and stand for extended durations.

• Experience with ultra-high vacuum systems and high voltage equipment is preferred.

• Availability for flexible hours and readiness to respond to emergency service calls.

• Must be able to obtain necessary credentials to access customer facilities.

• Strong organizational skills and effective time management.

• Collaborative mindset with the ability to work independently.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Engaging work environment that fosters innovation.