Field Service Technician

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Reports directly to the Service Team Leader.

• Engages on-site with clients to pinpoint opportunities for operational enhancements and address pain points.

• Conducts field service activities, including diagnosing technical issues and performing certified on-site troubleshooting.

• Compiles material lists for service tasks, ensuring all materials, parts, and equipment comply with quality standards and are readily available.

• Carries out installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Develops and nurtures positive customer relationships to boost satisfaction.

• Recognizes potential new sales opportunities while addressing customer needs and communicates these internally.

• Proactively identifies possible equipment failures and suggests corrective measures.

• Proposes product and quality enhancements.

• Provides management with recommendations for improving operations and customer service.

• Adheres to safety protocols and upholds safe work and environmental practices.

• Reports unsafe practices and incidents in a timely manner.

• Travels 70–80% of the time.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 1+ years of experience in servicing critical power equipment, OR an Associate’s Degree in electrical technology with 3+ years of experience in servicing critical power equipment, OR a High School Diploma/GED combined with equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Proficient in interacting and conveying information both in writing and verbally to various organizational levels.

• Advanced proficiency in Microsoft Office applications.

• Moderate capability in Project Management using MS Project or Excel.

• Strong ability to draft test plans and reports that outline test results.

• Excellent organizational skills with the ability to meet deadlines for administrative tasks.

• Candidates must already possess work authorization allowing them to be employed by ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan named the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) known as the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefits provided.

• Company-paid life insurance at 2X base pay.

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – fully employee-funded up to specified maximums.

• Company-paid Short Term Disability for up to 26 weeks.

• Company-paid Long Term Disability at 60% of pay, with an option to "buy-up" to 66 2/3% of pay.

• Supplemental benefits – fully employee-funded (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave of up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program offered.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP) available.

• 11 paid holidays observed.

• Vacation time accrued based on years of service for hourly and non-exempt positions.