Manager, Field Service Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead and manage Field Service Engineers across the UK & Ireland.

• Ensure the delivery of high-quality technical support, operational excellence, and a uniform customer experience throughout the region.

• Convert departmental and company strategies into actionable operations.

• Collaborate closely with various departments and stakeholders to facilitate an integrated customer journey.

• Promote a culture of trust, accountability, and ongoing development.

• Mentor, coach, and support team members in their professional growth.

• Establish a safe environment for team members to excel, grow, and contribute to collective success.

• Balance operational execution with performance, quality, and customer-centric goals.

• Travel up to 50% of working time.

⛳️ Requirements

• A higher education degree in a technical or engineering field.

• A minimum of 5 years of experience in a leadership role overseeing a team of engineers.

• Demonstrated experience in people management, coaching, and team development.

• Strong commercial insight, stakeholder management, and relationship-building aptitude.

• Exceptional communication, influencing, and negotiation abilities.

• Strong organizational skills and performance management expertise.

• Familiarity with industry-specific regulations such as IVDR and ISO13485.

• Capability to translate regulatory requirements into compliant processes, governance frameworks, and quality standards.

• Proficiency in English.

• Experience in the medical device, diagnostics, or a related regulated sector is preferred.

• Willingness to travel up to 50% of working time.

• Valid EU work visa; visa sponsorship is not available.

🏝️ Benefits

• Competitive salary package, inclusive of a bonus scheme.

• Company car provided.

• Mobile phone supplied.

• Tablet included.

• Laptop issued.

• Recognition for achievements.

• Opportunities for professional development.