Field Service Engineer II

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Install, maintain, troubleshoot, and repair advanced analytical and scientific instruments.

• Provide outstanding field service to clients in research, industrial, and healthcare environments.

• Diagnose intricate equipment problems down to the component level.

• Deliver exceptional customer service and promptly respond to customer requests.

• Train and assist customers in the operation of equipment.

• Document service activities and generate comprehensive reports.

• Utilize cutting-edge technology to aid in scientific progress and innovation.

• Travel is required 50-75% within the designated territory.

⛳️ Requirements

• Advanced Degree with no prior experience necessary, or a Bachelor's Degree with 2 years of hands-on technical experience in installing, troubleshooting, and repairing complex analytical instruments.

• Preferred fields of study include Electronics, Engineering, Physics, Chemistry, or a related technical discipline.

• Additional relevant certifications are a plus.

• Strong skills in electronics and mechanical troubleshooting, with the capacity to diagnose issues down to the component level.

• Experience with ultra-high vacuum systems and high voltage equipment is preferred.

• Excellent verbal and written communication skills, along with superior customer service capabilities.

• Strong organizational skills and effective time management abilities.

• Proficient in Microsoft Office suite and service management software.

• Ability to read and interpret technical documentation and schematics.

• Valid driver's license and willingness to travel up to 50-75% within the assigned territory.

• Physical ability to lift up to 50 lbs and work in various laboratory settings.

• Proficiency in English is required; knowledge of additional languages is advantageous.

• Strong problem-solving skills and the ability to work independently.

• Commitment to safety protocols and quality standards.

• Capability to respond to customer needs with little notice.

• Ability to effectively train and support customers in the operation of equipment.

• Experience in documenting service activities and creating detailed reports.

• Proven track record of achieving customer satisfaction objectives.

🏝️ Benefits

• A selection of national medical and dental plans, along with a national vision plan, including health incentive programs.

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.

• At least 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).

• Accident and life insurance.

• Short- and long-term disability benefits according to company policy.

• Competitive 401(k) U.S. retirement savings plan.

• Employee Stock Purchase Plan (ESPP) allowing the purchase of company stock at a discount.

• Variable annual bonus based on company, team, and/or individual performance in accordance with company policy.