Technical Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the technical onboarding process for new Sales Engineers, and subsequently for TAMs, CSMs, and Support team members.

• Create hands-on labs and certification pathways.

• Certify team members prior to their independent work with customers.

• Establish demo standards in collaboration with Sales Engineering leadership and oversee training and certification against these standards.

• Define readiness criteria for each Customer Engineering role and monitor their progress.

• Manage and update the Customer Engineering technical knowledge base.

• Develop deployment and troubleshooting guides for intricate enterprise setups, starting with Socket Firewall.

• Oversee technical competitive materials for frequently encountered tools.

• Conduct reviews of calls, POC evaluations, and escalations to pinpoint gaps and address them through training.

• Bring issues related to documentation, user experience, and recurring engineering support back to the Engineering team.

• Collaborate with engineers on launch readiness and train field teams prior to customer release exposure.

• Transform releases into field-ready labs or demonstrations, including talk tracks, deployment procedures, and known limitations.

• Facilitate regular technical sessions for Sales Engineers and Customer Engineering.

• Report to the Head of Enablement and work closely with Customer Engineering leaders.

⛳️ Requirements

• A minimum of 6 years in a technical customer-facing or technical enablement role (e.g., Sales Engineer, Solutions Engineer, Solutions Architect, TAM, Support Engineer, Technical Enablement, or similar).

• Proven experience in conducting demos, POCs, deployments, or handling escalations directly.

• Capability to convey product information to an SE, an AE, and an engineer at their respective levels of understanding.

• Experience in creating training materials utilized independently by others, such as labs, demos, certifications, videos, or playbooks.

• Familiarity with AI tools like Claude or Claude Code for content creation and maintenance.

• Working knowledge of package managers such as npm or PyPI, CI/CD processes, and version control systems such as Git, GitHub, or GitLab.

• A background in application security, SCA, supply chain security, or developer tooling is preferred.

• Experience in keeping a field team updated in a fast-paced release environment is preferred.

• Ability to read and write basic scripts in Python, JavaScript, or Go is preferred.

• Experience with enterprise networking and proxies, including ZTNA, secure web gateways, and private package registries, is preferred.

🏝️ Benefits

• Competitive salary ranges in the market.

• A significant equity program.

• Comprehensive health benefits for you and your family, with 99% coverage.

• Flexible time-off policies, holidays, and a winter shutdown to relax and recharge.

• Paid parental leave.

• A remote-first work environment.

• Quarterly team off-site events.