Senior IT Service Delivery Manager, German Speaking

This is a fully remote position, open to applicants in India.

📋 Description

• Engage confidently with customers in German through phone calls, meetings, emails, and ticket updates.

• Ensure that each ticket is assigned an owner, prioritized, and has defined next steps, following through until resolution.

• Coordinate with engineers and team members, clarify roles, and assist in removing obstacles.

• Prioritize urgent incidents, customer commitments, and scheduled work based on impact and available resources.

• Identify potential delays and risks early, manage escalations, and keep customers updated.

• Enhance workflows, documentation, and communication to ensure more reliable service delivery.

• Provide management with concise updates on progress, outstanding issues, and decisions that need attention.

⛳️ Requirements

• At least five years of relevant experience in IT services, managed services, cloud infrastructure, or a closely related area.

• Proven experience in managing customer-facing service delivery and coordinating technical teams.

• Proficient in spoken and written German, with a supporting German language certificate.

• Strong English communication abilities for collaboration with the broader team.

• Familiarity with ticketing systems, incident management, service commitments, and customer escalations.

• Sufficient technical knowledge to confidently discuss IT issues and effectively coordinate with engineers.

• Excellent organizational skills, sound judgment, and consistent follow-through.

• Ability to work independently and communicate proactively in a remote setting.

• Experience supporting German-speaking customers and knowledge of ITIL practices is a plus.

🏝️ Benefits

• 15 days of annual leave.

• Fully remote work opportunity from India.

• A respectful, supportive, and collaborative team culture.

• An international working environment with German-speaking customers and colleagues.

• Trust, ownership, and the chance to influence our work processes.

• Commitment to maintaining a healthy work-life balance, realistic planning, and sustainable workloads.

• Opportunities for learning, professional development, and growth of responsibilities within the business.