Technical Deployment Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Carry out comprehensive technical implementations, overseeing processes from kickoff and site readiness to go-live and the transition to Customer Success.

• Set up and deploy Voxel's edge AI platform, which includes camera integration, device configuration, and validation of connectivity.

• Collaborate directly with customer IT, network, and security teams to perform network readiness assessments, configure firewalls and proxies, and address access requirements.

• Create technical documentation that facilitates customers in obtaining internal IT and security approvals.

• Resolve deployment challenges related to networking, camera systems, and edge hardware, escalating issues to Engineering when necessary.

• Oversee implementation schedules, monitor progress, and effectively communicate the status, risks, and next actions to both internal and customer stakeholders.

• Organize onsite installations, which may require travel to customer locations for more complex deployments.

• Contribute to and enhance implementation playbooks, checklists, and best practices to ensure faster and more consistent deployments.

• Gather customer feedback and deployment challenges, sharing insights with Product and Engineering to enhance the platform.

⛳️ Requirements

• 3–6 years of experience in technical implementation, deployment engineering, network or systems administration, or a similar customer-facing technical position.

• Strong understanding of networking and security principles, including TCP/IP, VLANs, routing, firewalls, proxies, VPNs, and SSL.

• Practical experience with security camera or video surveillance systems (such as IP cameras, NVRs/VMS, RTSP streams), or the ability to quickly learn new camera systems.

• Proven ability to manage multiple technical projects simultaneously and drive them to successful completion within established timelines.

• Effective and confident communication skills with both technical and non-technical audiences.

• Ability to work independently in a dynamic, fast-paced environment.

• Willingness to travel to customer sites as required.

• Relevant certifications (such as CCNA, Network+, Security+, PMP, or similar) are preferred.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Competitive paid parental leave.

• Equity participation through our Equity Incentive Plan.

• Generous paid time off and flexible work arrangements.

• Daily meals provided in-office.

• Team events and team-building activities.

• 401(k) retirement plan.

• HSA/FSA options available.

• Pre-tax commuter card benefits.