Technical Delivery Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Take ownership of the squad roadmap and manage the prioritized backlog.

• Define, enhance, and prioritize user stories, technical specifications, and acceptance criteria.

• Collaborate with the Engineering Manager and technical leads to set sprint priorities.

• Engage in backlog refinement, sprint planning, demos, and retrospectives.

• Ensure work items are clearly defined, measurable, and aligned with Infrastructure portfolio priorities.

• Balance the work on new features, technical debt, operational improvements, support requirements, and modernization efforts.

• Aid in executing the broader Infrastructure portfolio roadmap.

• Translate portfolio priorities into squad-level deliverables and measurable outcomes.

• Manage dependencies across CloudOps, SRE, DBA, DevOps, Security, and Frontline teams.

• Monitor milestones, risks, blockers, and delivery commitments for assigned initiatives.

• Contribute to quarterly and annual planning activities by providing squad-level insights and visibility.

• Work in collaboration with Infrastructure leadership to grasp priorities, constraints, and expected outcomes.

• Partner with technical teams to transform business needs into effective technical solutions.

• Communicate updates on progress, risks, trade-offs, and delivery to stakeholders.

• Facilitate prioritization discussions that consider business objectives, impact, technical risk, operational stability, regulatory requirements, and engineering capacity.

• Foster alignment between delivery teams, operational teams, product stakeholders, and Infrastructure leadership.

• Utilize operational data and metrics to guide prioritization and decision-making.

• Assist in initiatives related to reliability, availability, performance, cloud cost management, security, compliance, automation, and platform modernization.

• Enhance visibility into squad activities, delivery progress, dependencies, and outcomes.

• Identify opportunities to improve process efficiency, minimize operational friction, and enhance delivery predictability.

• Ensure initiatives are executed with a clear scope, expected outcomes, and acceptance criteria.

• Track delivery progress and assist in removing obstacles that hinder execution.

• Support release planning, change management, and communication with stakeholders.

• Validate completed work against intended business, technical, and operational goals.

• Facilitate strategic decision-making by presenting clear options, recommendations, and their associated impacts.

⛳️ Requirements

• A minimum of 5 years of experience in Product Management, Technical Product Management, Technical Project Management, or a related field.

• Proven experience in SaaS or cloud-native settings.

• Experience collaborating with Infrastructure, Cloud Operations, Platform Engineering, SRE, DevOps, Security, or DBA teams.

• Strong grasp of Agile and Scrum delivery methodologies.

• Experience managing backlogs and prioritizing tasks in Jira or comparable tools.

• Capability to translate technical concepts into business value and actionable requirements.

• Excellent stakeholder management, communication, and facilitation skills.

• Strong analytical and problem-solving abilities.

• Familiarity with SQL, Oracle, AWS, and/or Azure.

• Understanding of observability, monitoring, incident management, and infrastructure operations.

• Experience with ServiceNow, Jira, Confluence, Aha!, or similar tools.

• Knowledge of Cloud FinOps and infrastructure cost optimization.

• Experience supporting initiatives related to security, compliance, automation, and modernization.

• Program Management Certifications are preferred (PMP, PgMP, Scrum, SAFe, or similar).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work opportunities.

• Professional development and training opportunities.

• Collaborative and inclusive work environment.