Technical Customer Engineer II

This is a fully remote position, open to applicants in Taiwan.

📋 Description

• Deliver technical, application, and troubleshooting assistance to the field.

• Monitor developments in the industry and competitor technologies.

• Facilitate technical training both internally and externally with Product Business Unit teams.

• Collaborate closely with sales and marketing teams to meet corporate sales objectives aligned with company strategy.

• Communicate and relay customer requirements for new product development.

• Oversee routine technical operations.

• Prepare equipment for demonstrations attended by customers.

• Assist in trade shows and sales presentations.

• Enhance technical communication with parent and sister companies.

• Establish testing plans or requirements in collaboration with customers' technical departments or end users.

• Collect and organize technical data to create dispensing processes for new markets.

• Analyze and compile competitors’ technical information.

• Utilize testing and internal analysis technologies to refine product applications and provide insights to R&D.

• Draft and present clear, concise test reports to both internal and external customers.

• Assist with the installation, setup, maintenance, troubleshooting, and application of equipment and systems at customer locations.

• Engage in additional tasks and projects as necessary.

⛳️ Requirements

• A Bachelor's degree or higher in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Mechatronics, Automation, or a related discipline.

• Recent graduates are encouraged to apply.

• Preference will be given to candidates with internship, project, laboratory, or practical experience relevant to semiconductor equipment, automation, electronics, mechanical systems, or dispensing technology.

• Previous experience in the semiconductor, SMT, electronics, automation, or similar industries is advantageous.

• Experience in a multinational company or customer-facing role is a plus.

• Basic to proficient English communication skills, with the capacity to interact with international colleagues and customers.

• Effective interpersonal and communication abilities.

• Strong analytical and problem-solving skills.

• Basic computer proficiency and a willingness to learn new software and technical tools.

• Fundamental understanding of mechanical, electrical, electronic, or automation systems.

• Willingness to travel and work at customer locations as necessary.

• Logical thinking and a collaborative mindset.

• Outgoing, responsible, self-motivated, open-minded, and eager to learn.

• Strong sense of responsibility and accountability.

• Capable of working independently as well as effectively within a team.

• Estimated travel requirement: 70%.

🏝️ Benefits

• Training and technical support will be provided to assist new engineers in developing field service and equipment engineering skills.