Technical Customer Care Specialist I

This is a fully remote position, open to applicants in California, +12 more states.

📋 Description

• The Technical Customer Care Specialist will engage directly with clients using Phone, E-mail, Chat, and other electronic communication methods to address their application and product-related issues.

• Respond to routine customer inquiries regarding product usage.

• Deliver technical support on issues until they are fully resolved.

• Maintain an expert-level understanding of processes and procedures.

• Accurately record all customer details in the CRM tool.

• Coordinate communication with other departments as necessary to address client concerns.

• Ensure proper follow-up to keep customers informed about the status of their issues.

⛳️ Requirements

• High school diploma or equivalent; an associate or bachelor’s degree in a relevant field is advantageous.

• 0–2 years of experience in customer support, technical support, or IT help desk roles.

• Basic knowledge of operating systems, networking, or software troubleshooting.

• Exceptional verbal and written communication skills.

• Strong problem-solving capabilities and the ability to multitask.

• A customer-focused mindset with qualities of patience and empathy.

• Preferred: Experience with support tools such as Zendesk, Freshdesk, Salesforce, or other similar platforms.

• Familiarity with CRM systems and ticketing software.

🏝️ Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision

• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

• Generous PTO

• Pet Insurance

• Retirement Planning

• ID Theft Insurance

• Life and Disability Insurance

• Commuter Benefits

• Accident & Hospital, Critical Illness Insurance

• Tuition Reimbursement