German-Speaking Customer Service Representative – 20–24 Hours/Week

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Provide assistance to customers through email, live chat, and phone calls.

• Address customer inquiries with precision, aiming to resolve issues during the initial contact.

• Interact with customers in a professional, courteous, and empathetic manner.

• Manage customer interactions in line with service standards, SLAs, and quality expectations.

• Address complaints and escalations following internal procedures and guidelines.

• Assist with questions regarding accounts, orders, payments, technical issues, and general service inquiries.

• Keep customer information current and complete in CRM and ticketing systems.

• Recognize recurring issues and propose suggestions for enhancement.

• Adhere to data protection, security, and confidentiality regulations.

• Meet individual and team goals for productivity, quality, and customer satisfaction.

• Engage in continuous training on products, processes, and systems.

• Achieve or surpass established KPIs and quality benchmarks.

• Complete training promptly and apply feedback effectively.

• Support the team in reaching service and quality goals.

⛳️ Requirements

• Must reside in Turkey.

• C2-level proficiency in German, both written and spoken.

• Good command of English for training and internal communication purposes.

• A minimum of 2 years of customer service experience preferred, ideally in a remote or virtual setting.

• Experience in assisting customers via email, chat, and telephone.

• Competency with digital tools; experience with CRM or contact center systems is advantageous.

• Solid knowledge of MS Office and/or Google Workspace.

• Organized, dependable, and self-driven work approach.

• Strong focus on customer service and excellent communication skills.

• Proactive and solution-driven attitude.

• High attention to detail.

• Willingness to work according to clearly defined KPIs and quality standards.

• Flexibility and adaptability in a fast-paced work environment.

• Adequate home office setup including a personal laptop or computer, second monitor, headset, stable internet connection, quiet workspace, and reliable power source or backup solution.

• Willingness to commit to fixed evening and weekend shifts.

🏝️ Benefits

• Part-time position offering 20–24 hours per week.

• Fully remote work from your own home office.

• Bring Your Own Device (BYOD) policy.

• Potential to work additional hours temporarily based on business requirements.

• Ongoing training on products, processes, and systems.

• Being part of an international, multilingual team.

• Opportunities for ongoing professional development.